Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 791 - 800 of 996 reviews
J
1 out of 5 stars

low quality bike, even worse support

I bought a bicycle in Dec 2024 in the Swindon store. It was a low-end unit (Apollo Phaze) and I was quite aware of it. I kept it in a shed and with a cover. I used it exactly 3 times and about a month ago I saw that the front wheel was wonky. I've been back and forth with customer service and the store. They blame me for having done something stupid with the bike. They will not cover anything under their guarantee and want me to pay for the repairs. I understand that I cannot prove that I've only used it 3 times, but the issues they've found with the wheel (but also with the bottom bracket) cannot be explained by how much I've used them. It's clearly an issue with the quality of the parts and they've clearly told me that when I replace them, I'd better buy higher-quality ones that will last longer. So, they say it's all very cheap and that i should use better parts but will stop short from admitting that this was the problem and that it's their responsibility. I do understand this is a cheap bike, but it's the most expensive one that you can possibly buy if it only lasts a few months/rides. I'm giving this 1 star because they sell really poor quality bikes but also because their customer service is only there to deny everything and be unhelpful.

Date of experience: May 31, 2025

JD
5 out of 5 stars

Top marks for your Staff

Top marks for your Staff! But I feel utterly “Rinsed” due to your pricing! I went into your Warrington Store. Found a helpful member of staff right away. I requested a “Full Set of wiper blades”. As I am female I knew normally I struggle to fit them so paid for the fitting service. The price was £32.89…. Fair enough! I park up in the fitting bay and then he chap Brett appeared straightaway… he was pleasant enough… My complaint is not about Brett! The wipers two front were fitted and when I said about the rear… the one which was split and needed replacing… I was advised that was an additional £14.99!!! 😡 As a goodwill the second fitting charge which would have made it £14!!! Was waivered but I feel less that happy as I feel mis-communication and manipulated which does not feel good to anyone! Upon return I priced Europarts which for identical “Bosch” was £21.85 as toHalfords exorbitant inflated price of £40.98!which I paid today. Two separate receipts if you wish to make contact and resolve. Thank You.

Date of experience: May 31, 2025

SS
5 out of 5 stars

Fantastic service 👏

Great pair of tyre fitters came and were so careful fitting low profiles to my alloys. Friendly and professional , will definitely use again 10/10.

Date of experience: May 31, 2025

MS
1 out of 5 stars

Delay in building bike, system not updating and the gear switch is broken already on the 2nd day, on top of that no warranty.Wasted 116 pounds.....

First of all there was a mishap that delayed my bike being built for almost a whole week and secodnly I'm using the bike for only the 2nd day and the gear swich is not working properly and the chain keeps falling off. Will never buy anything from there wver again, waste of money and bad service.

Date of experience: May 31, 2025

H
5 out of 5 stars

Congleton Halfords store

Congleton Halfords store: I bought a dog headrest dog guard and cover for the boot of the car. The staff were informative and so helpful. A member of staff found exactly what I needed and an absolute super star member of staff fitted it. He was professional, efficient and took time to explain best use of purchase. I will return every time for this service.

Date of experience: May 31, 2025

WT
1 out of 5 stars

Total Let DOWN. Tyres not delivered and no notification

ordered 2XPirelli Scorpion Zero All Season Tyres: 285/40 R22 110Y 30/5/25, booked and paid for the premium slot for the saturday 31/5/25 3pm. Rang to confirm my slot and to see if i could bring my car in earlier as this was what i used to do prior to halfords taking over (they used to be great !!) to be told my tyres haven't arrived and wont arrive till next week. Poor service in general and unnacceptable booking system as it allows customers to be charge and pay for a slot , and not even notify me when it fails to deliver.

Date of experience: May 31, 2025

Dj
1 out of 5 stars

Please be aware of Halfords chillwell…

Please be aware of Halfords chillwell Nottingham brought a carrera vengeance e bike 6 months ago £1.100 the bike as been in 8 times to be fixed it’s had 2 new battery new crank senor and ecu and still not fixed I brought new hydraulic brakes handle bar stem in December before I brought them I asked toby if it would effect the warranty on the bike I was told no cause I brought them from Halfords ask for a new bike was told no cause I put new brakes on it and new stem they have now told me to go to another Halfords shop to have it fix as they have done all they can do to fix it they have no clue about e bikes if anyone is thinking of getting any e bike avoid Halfords I wished I did

Date of experience: May 31, 2025

S

SW

US

1 out of 5 stars

Item ordered online not received

Ordered an item for home delivery. DPD ‘tried’ to deliver once according to the tracking and helpfully uploaded a photo of my item in a box seemingly in a van - I have a ring doorbell and no footage of this was captured. The tracking then details several ‘delays’ with DPD where they didn’t try to deliver at all, only delayed it. It was then returned to sender. I then was refunded only the cost of the item, not the delivery charge. This all took about 3 weeks. Honestly, can’t be bothered at this point to kick up a fuss about the £2.99 delivery but suffice to say won’t be ordering from Halfords again. Would also advise them to change courier services.

Date of experience: May 31, 2025

SC
5 out of 5 stars

In total I have had 3 tyres fitted in…

In total I have had 3 tyres fitted in the past few days and I was really impressed with how smoothly it went from start to finish. The guys that came to do it friendly polite and very helpful with any questions I had. Thank you

Date of experience: May 31, 2025

jw
1 out of 5 stars

Absolutely shocking service

Absolutely shocking service, had to cancel order after 2 and a half weeks of waiting, you can't even speak to anyone on the phone at your local store, was told my order would be 1 week at most, won't be ordering from halfords again.

Date of experience: May 31, 2025

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