Halfords Retail
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low quality bike, even worse support
I bought a bicycle in Dec 2024 in the Swindon store. It was a low-end unit (Apollo Phaze) and I was quite aware of it. I kept it in a shed and with a cover. I used it exactly 3 times and about a month ago I saw that the front wheel was wonky. I've been back and forth with customer service and the store. They blame me for having done something stupid with the bike. They will not cover anything under their guarantee and want me to pay for the repairs. I understand that I cannot prove that I've only used it 3 times, but the issues they've found with the wheel (but also with the bottom bracket) cannot be explained by how much I've used them. It's clearly an issue with the quality of the parts and they've clearly told me that when I replace them, I'd better buy higher-quality ones that will last longer. So, they say it's all very cheap and that i should use better parts but will stop short from admitting that this was the problem and that it's their responsibility. I do understand this is a cheap bike, but it's the most expensive one that you can possibly buy if it only lasts a few months/rides. I'm giving this 1 star because they sell really poor quality bikes but also because their customer service is only there to deny everything and be unhelpful.
