Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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A

AH

1 out of 5 stars
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c

customer

5 out of 5 stars
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

RD

Ronnie Dobson

1 out of 5 stars
I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

AK

Andy Kennedy

1 out of 5 stars
I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Vehicles & Transportation

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UK's leading retailer of automotive, cycling, leisure and outdoor products

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Showing 781 - 790 of 996 reviews
C
1 out of 5 stars

Don't order anything from Halfords

Ordered autoglym ceramic online for click and collect from Yeovil local store. Ordered 25th may for 1st june delivery. Not sure why it should take so long but anyway. Shown on order to be available from 10:00 1st june but wait text &email before going to store. No text or email despite 16 being in stock in store. Rang customer services. They couldn't get through to store but said someone would ring me back. No call back. Totally useless. They take your money but don't deliver. Never use them. I certainly wont be again. Use eurocarparts instead they are cheaper & they deliver when they say they would. I ordered from eurocarparts Wednesday. Picked up in store Friday with no hassle.

Date of experience: June 1, 2025

PL
5 out of 5 stars

Credit where credit is due

I didn’t get the guys name but he was working today at 12:30 in the cycling , I called in as I had got a puncture whilst out on a bike ride, he fixed it for me there and then and tightened up my derailer and brakes at the same time which he really didn’t have to do so just wanted to leave a review to say thank you for going above and beyond

Date of experience: June 1, 2025

MC
1 out of 5 stars

Worksop Halfords

Worksop Halfords - R134A Aircon 49 showing stock, none on the shelves. So many empty shelfs it looks like their closing down. No wonder you can go to a garage and get a proper regas cheaper than they supply a 500gm can.

Date of experience: June 1, 2025

M
1 out of 5 stars

Misleading Membership System – Impossible to Cancel!

I originally joined the Halfords Motoring Club Premium Monthly for my previous car, but I sent a formal cancellation request on 25th September 2024, clearly stating I no longer needed the service due to a new car with a full Toyota service plan. Despite this, Halfords completely ignored my email, and as of June 2025, my membership is still active, and I’m still being charged £4.99/month! See the attached image – it clearly shows my subscription is set to renew again on 27/06/2025. To make matters worse: • There is no option to cancel your membership from the website. I’ve looked all over the account/subscription section – it’s designed in a way to keep you locked in. • The customer service phone number is useless – I tried calling several times and couldn’t get through to anyone. • Email support has not acted on my original request, even with all the correct details provided (customer ID, billing address, and reason for cancellation). This feels like a deliberate tactic to keep people subscribed and charging their cards even when they no longer want the service. It’s unacceptable and dishonest. Halfords – you need to fix this process, respond to customers properly, and stop charging people against their wishes. Customer ID: 1047214075

Date of experience: June 1, 2025

S
1 out of 5 stars

Failed bike to be made balance bike purchase

We bought a bike from Halfords and wanted it to be a balance bike. My daughter was too tall for a balance bike so the sales assistant helpfully suggested that a normal bike could be fully converted into a balance bike by the store and we would be able to collect the next week. When we returned the following week to collect the bike it was not ready. We contacted customer services who said the bike would be ready the following week and gave us a reference number. Upon collecting the bike the store had left the crank on, my husband asked for it to be removed, the staff refused. I then contacted customer services and was told a manager would contact me. The ticket was closed before I received a call back. This went on back and forth. When I received a call back eventually I missed the call. I escalated a complaint and received an email which said I should bike a balance bike from the store, which my daughter was too tall for. I escalated again and never heard back. We returned the bike to the store. To conclude my husband made 4 trips to the store for this bike. I made 6 calls to customer service. The result was a waste of time and no bike. I shall never purchase a bike from Halfords again and shall be telling friends and family to not purchase a bike from in store.

Date of experience: June 1, 2025

TC
3 out of 5 stars

I think halfords often sell what is RUBBISH

I think halfords often sell what referred to as rubbish amidst some very good items. I bought an obd2 reader for £40. As I looked longer I felt I was being stung. I sat in my car and googled them and found that the identical format of this all be they different colour and name were being sold for as little as £18. I immediately went back in the shop and gently confronted the shop worker with images and prices. I was immediately refunded. Honesty of the worker 10/10

Date of experience: June 1, 2025

c
5 out of 5 stars

staff are amazing and helpful and know…

staff are amazing and helpful and know what they're doing

Date of experience: May 31, 2025

E

Ele

US

5 out of 5 stars

Super Bike Hut experience

We recently bought a bike for our daughter from the Coalville store and couldn’t be more happy! We ended up buying her a new helmet, too, as the staff member was so helpful and knowledgeable, but also incredibly kind and patient with our nervous 7 yr old. Thank you so much Finn, you are a credit to Halfords!

Date of experience: May 31, 2025

SC
1 out of 5 stars

Accepted mobile installation order

Accepted mobile installation order, didn’t turn up, feeble excuse when I phoned day after. No intention of contacting me of course. Now nobody has responded to complaint follow up for 10 days despite multiple mentions of 1-2 days response time when on the customer service team.. who are not able to help with complaints… Ref 26166829

Date of experience: May 31, 2025

MP
1 out of 5 stars

Disgusting service

Ordered and paid for a item went to collect told no stock Store manager told me I can have item free when back in stock but item no longer sold by them halfords is a total con and the way they treat customers they will be the next store to close down totally disgusting service

Date of experience: May 31, 2025

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