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Review summary
Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!
We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor
I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care
My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop
I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔
Halfords red brick can be quite useful but oh my.... online is a poo show. Can't tell if items are in stock in red brick, only have the option to click & collect. Order for delivery and comes back shipped by DHL. I do worry about the longevity of halfords and won't be using online again.
URGENT SAFETY WARNING – Negligent Assembly of Boardman ADV 8.6 by Halfords Walsall
Product: Boardman ADV 8.6 Men’s Adventure Bike
Purchased from: Halfords (Walsall branch, UK)
Date of collection: 13/05/2025
I am writing this review to raise a serious safety concern regarding the state of a bicycle I received from Halfords Walsall, which I believe put my life in danger.
Background
I ordered the bike online as a boxed product, expecting to receive a new, unassembled unit. Instead, I received a call from Halfords Walsall informing me that they had two bikes in stock, both already assembled. I was told one was an ex-display model and the other a cancelled order that had "never been used." I agreed to collect the unused, pre-assembled bike.
After two rides on 14/05 (22 km) and 15/05 (40 km), reaching speeds of up to 40 km/h, the bike felt dangerously unstable. I took it to a different Halfords location for a check-up. What they discovered was shocking and completely unacceptable:
Serious Mechanical Failures Identified:
Bottom bracket bolts loose
Headset loose
Front wheel loose
Gears not indexed
Brakes rubbing
Plastic packaging material left between rear cassette
Any one of these issues could have caused a serious accident. Taken together, they represent a gross failure of duty of care by Halfords.
Response from Halfords Customer Service
When I contacted Halfords to escalate the issue, I was met with denial and deflection. I was told that if the wheel or headset had truly been loose, it "would have been a disaster of a test ride." That is exactly my point—I was fortunate to avoid a disaster, but their own store documented these issues in writing, confirming the assembly was dangerously flawed.
Halfords, you need to take responsibility.
Your negligence could have resulted in a catastrophic accident.
You must address this immediately, issue a formal apology, and take meaningful action to ensure no other customer is ever put in this kind of danger again.
The staff at Halfords retail stores are incredibly helpful, which is why I went to them first to try and get an estimate. But my experience over chat with Nidhi was really disappointing. She made assumptions about what I was saying and came across quite rude and dismissive. I was just asking for a rough idea of repair costs, but the tone made it unnecessarily difficult. Not what I expected from Halfords.
Ordered 4 new tyres for my husband’s car with mobile fitting. The fitter turned up and only changed ONE tyre. He claimed it was “too hard” to remove the other wheels and told us to report it to Halfords. Then he gave some other excuse and left.
Halfords' recommendation? Take the car to another garage to have the wheels removed, then book another appointment to have the tyres fitted. Absolute joke!
What’s the point of a mobile fitting service if they can’t do the job properly? Waste of time and money. Don’t bother with Halfords – full of excuses and cowboy service. Wouldn’t recommend to anyone.
Very Disappointing Experience at Halfords Balham – Parking Charge Issued Due to Staff Delays
I had a very frustrating and disappointing experience at Halfords Balham, located at 316-324 Balham High Road, Balham, SW17 7AA, on the 10th of May 2025. I went to collect my order: Road Angel Halo Vision 2 – 2K Mirror Dash Cam with memory card and installation kit. Unfortunately, I received a £60 parking charge, which was completely unfair and caused solely due to Halfords’ poor service and delays.
When I arrived, the staff took an unusually long time to locate my order. I informed the main receptionist, Nick S, that my car was parked outside and specifically asked him to extend my parking time, as the delay was not my fault. During this visit, Nick also booked my car in for front and rear dash cam fitting and checked the car’s controls to assess whether the installation was feasible. This process extended my stay well beyond the 30-minute parking limit.
Two days later, I received a £60 parking charge in the post, issued by Total Parking Solutions. I called Halfords customer service immediately, but was told they couldn’t cancel the parking charge over the phone and that I needed to go back to the Balham store in person to resolve it.
Since then, I have made multiple visits to the store, each time providing my car registration number, email address, and a photo of the parking charge letter. I was repeatedly told that the charge would be cancelled and that I would receive a confirmation email – but I have never received any confirmation. On Saturday 31st May 2025, I was told that no written proof or reference is given in-store on the same day and would receive update via email and that I would just have to keep checking back in-store if Halfords cancel the parking charge.
Between visits, I also called Halfords customer service several times to follow up. On each occasion, I was told that Halfords Balham were not answering their phone, and I would have to go to the store in person to get any update. This is completely unreasonable.
Customer care doesn’t begin when a purchase is made, nor does it end when payment is received — it starts the moment a customer walks through the door and continues throughout their entire experience. I should never have received a parking fine, especially when I had informed the staff and was kept waiting due to their inefficiency. The responsibility lies fully with Halfords Balham.
I am now left with a parking charge that is increasing over time because Halfords Balham has failed to follow through on their assurances. I urge you to cancel this parking charge immediately and take accountability for the inconvenience and poor service I have experienced.
I strongly advise others to avoid Halfords Balham – this level of disorganisation and lack of follow-up is unacceptable.
We ordered a new battery for dad’s car and it was fitted today at home which was so convenient. Thanks to Alistair - professional and helpful young man !
Excellent service!
Used the Halfords tyre mobile service to change my flat tyre. Technician arrived in good time at my home, was friendly, cheerful & polite even despite the heavy rain and completed a quick tyre change plus checked the air in my other tyres for me too. A pleasure to deal with, great customer service all done with a smile exactly what you want! 😊👍🏻
The online systems are truly horrible, and it is either antiquated or deliberately difficult to cancel an order and gives you another reason why a company like Amazon keeps eating other companies cake.
Having ordered a ground anchor two weeks ago, it has stayed in the "Getting ready to deliver" stage for nearly the whole two weeks. I wanted to cancel after the order seemingly got stuck in this stage, so you go to your account and you can't directly cancel it. You are directed to the online chat system from the help pages. The first phase of this is a bot when you enter that you want to cancel an order, it directs you back to the page that just advised you to use the online chat. So after a little while, you eventually get to chat with a real person who you explain the issue to, normally a couple of times, they proceed to say they will forward it to a dedicated team to deal with the issue within 48 hours, so this phase was a fairly pointless and offered no more real help than the bot.
I should also point out that the first time I did this process, no one contacted me in the 48 hour timeframe, and thus I was forced through the same silly process a second time, just more annoyed than the first time.
I purchased a bike in march from Halfords. I want to order replacement brake pads nowhere on their site are they listed. Spoke to someone on webchat who hadn't got a clue but gave me the phone number of my nearest store. Called that 3 times and it just rang out for 10+ mins.
I don't drive and my nearest store is 3 long bus rides away.
If your going to sell the bikes please make it easy to order spares on your site! At least list an email address instead of using people on webchat who have no knowledge of the items you sell!
If I could leave zero stars I would. I agreed to a mid range tyre to be fitted to my car. Went to collect my car and was told a budget tyre was fitted. The manager was rude and swore at me and threatened to call the police if I didn’t pay for the tyre that I’d not asked for. I paid for the tyre and told him I’d be raising a complaint with his head office as this wasn’t over. I raised a complaint with head office and asked them to clarify what I had ordered as the tyre was ordered over the phone. Halfords have not confirmed the telephone conversation and have not tried to resolve my complaint fairly at all. I was verbally abused by their staff, mis sold a tyre and now being told to raise a complaint elsewhere! I have told Halfords that if they do not treat me fairly and make good the mis sale, I will raise a dispute with my bank and will report them to trading standards.
Awful service, I cannot actually believe a company the size of Halfords conducts itself in this way in 2025! I will never use them again!
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