Halfords Retail
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If I could leave zero stars I would
If I could leave zero stars I would. I agreed to a mid range tyre to be fitted to my car. Went to collect my car and was told a budget tyre was fitted. The manager was rude and swore at me and threatened to call the police if I didn’t pay for the tyre that I’d not asked for. I paid for the tyre and told him I’d be raising a complaint with his head office as this wasn’t over. I raised a complaint with head office and asked them to clarify what I had ordered as the tyre was ordered over the phone. Halfords have not confirmed the telephone conversation and have not tried to resolve my complaint fairly at all. I was verbally abused by their staff, mis sold a tyre and now being told to raise a complaint elsewhere! I have told Halfords that if they do not treat me fairly and make good the mis sale, I will raise a dispute with my bank and will report them to trading standards. Awful service, I cannot actually believe a company the size of Halfords conducts itself in this way in 2025! I will never use them again!