Halfords Retail
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Terrible Online Systems
The online systems are truly horrible, and it is either antiquated or deliberately difficult to cancel an order and gives you another reason why a company like Amazon keeps eating other companies cake. Having ordered a ground anchor two weeks ago, it has stayed in the "Getting ready to deliver" stage for nearly the whole two weeks. I wanted to cancel after the order seemingly got stuck in this stage, so you go to your account and you can't directly cancel it. You are directed to the online chat system from the help pages. The first phase of this is a bot when you enter that you want to cancel an order, it directs you back to the page that just advised you to use the online chat. So after a little while, you eventually get to chat with a real person who you explain the issue to, normally a couple of times, they proceed to say they will forward it to a dedicated team to deal with the issue within 48 hours, so this phase was a fairly pointless and offered no more real help than the bot. I should also point out that the first time I did this process, no one contacted me in the 48 hour timeframe, and thus I was forced through the same silly process a second time, just more annoyed than the first time.