Review summary

Halfords Retail has room for improvement based on customer feedback. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

Based on reviews, created with AI

See what reviewers are saying

A
Halford takes advantage

My break light fault alarm came on my dashboard. It's a difficult time at the moment and it was an extra problem I didn't need. I saw a Halford Shop and knew they did small jobs so went in to ask if they could change the bulb. They said yes and that it would take 15 mins. I came back 15 mins later and they advised me to change all 4 bulbs, two on each sides, as it was best. I took their advice. It took a further 5 mins. It came to £48.98. I thought it was a lot but presumed the bills bulbs were expensive. They offered me a free MOT (I use my trusted garage so declined) or to take my details and give me £5 off which I took. The bill would be emailed to me so I didn't get to see it there and then. When I saw the bill I couldn't believe the costs - the bulbs were £4.99 for two, so inexpensive ... their labour was £11 PER BULB changed!! No wonder they didn't just want to change the one broken bulb, but 3 more! I know I should have asked the costs and checked, but I didn't expect Halfords to completely take advantage. Won't be using them again!

c
Thank you Conor

We are two elderly ladies, one with a disability, and were in Galway having issues with our hire car, battery and tyres. A young employee called Conor was the MOST helpful, polite and efficient. I can’t tell you how relieved we were and thankful for his kind attention. Thanks Halfords and Conor

I made a complaint about halfords since…

I made a complaint about halfords since June 20th 2025 and no one has contacted me like they promised...I bought a dashcam online and arranged for it to be installed via Halford in Catford .Unfortunately the dashcam wasn't compatible with the app and I decided I would like to change dashcam.I arranged an appointment to have the dashcam taken out of my car to be returned and planned to discuss an upgrade.A minute before I arrived my appt.i was told that I cannot return dashcam because it was used.At no point was I advised about this and the manager at catford refused to discuss with me.Ive made several phone calls to customer services who assured me that matter would be Investigated and someone will in touch...no one has..I'm still waiting...as far as I'm concerned Halford is the worst company to deal with when you want query or make a complaint. When they have your money they don't care My case no. is Halfords Customer Services: 26479136 ...I've rang sent emails to no avail...this company is rotten to the core. I will be submitting notes everyday until something is sorted..I will not stop

I bought a Apollo slant about 3 years…

I bought a Apollo slant about 3 years ago from the edge lane Liverpool Halfords on the ride to work system the person who sold me the bike told me while the bike was being built it’s a bit of a crap bike as it is one of the cheaper models 🤔 they have and was trying to dupe me into buying a seven hundred to a thousand pound bike so he’d get more commission 🤨 on the sale lucky I know sales tactics he also told me I wouldn’t go on any big rides because it was such a rubbish bike 😒 funny that as I ride most weekends the furthest I’ve been from Liverpool upto now on my cheap bike Delamere forest all round Chester and wales not bad for a crap bike 😃 anyway finally the back wheel started grinding as I know a bit of bike maintenance myself it turned out to be the ball bearings in the spindle so called Halfords to see if they have my wheel in stock and was told yes thought great stuff got to the Halfords on edge lane asked about the wheel got told oh no we don’t stock that we do for the expensive bikes but not yours then got told try Quinn’s down the road they sent me to the competitor also by the way they don’t do the wheel I need😞 so had to rely on Amazon to save the day got the wheel I needed fitted it I’m back on the road again 😁 how can a bike shop sell you a bike but not have the parts in stock to fix it ridiculous practice whatever happened to the customer is always right if I what an expensive bike I’ll buy one not get sales bullied into it Halfords you need to send your staff on a training course to learn not to bully customers into buying bike they don’t want or need also learn them to offer advice in a better manner I was very disappointed in the Halfords experience this much 😞🤨🧐😔☹️😟😕😠🤔

Company details

Information provided by various external sources

UK's leading retailer of automotive, cycling, leisure and outdoor products

Contact info

🌐

All reviews

1,000 total • Write a review

Showing 761 - 770 of 996 reviews
A

ACP

US

1 out of 5 stars

Mobile tyre fitter failed to turn up

Mobile tyre fitter failed to turn up. No communication. Email said to follow the tracking link, though had no link. Overall poor experience and will go elsewhere

Date of experience: June 2, 2025

DK
2 out of 5 stars

Unhelpful..

Store assistant in Exeter could not even tell me if the product I needed was right for my car.. very disappointing. I suppose I will have to take husband with me if I need something from Halfords in future!!

Date of experience: June 2, 2025

F
1 out of 5 stars

I had booked a Halfords mobile tyre…

I had booked a Halfords mobile tyre fitting. I waited in all day and called the helpline as it had been marked complete. I was told that the van was on its way back to their depot as they were behind on jobs and couldn’t come to me or even come the next day. No one informed me of this as I had to take time off work and could have gone elsewhere

Date of experience: June 2, 2025

DD
5 out of 5 stars

Halfords Redhill

Halfords Redhill Great service fitting my dash cam. Liam organised by phone, then Alfie fitted it in no time Thoroughly recommend.

Date of experience: June 2, 2025

wb
1 out of 5 stars

I've had nothing but problems in the…

I've had nothing but problems in the end I took my nextbase camera back after having nothing but problems . Nice guy who sorted it the last time . But brought my camera for my new car about 8 weeks ago. In that period I moved house so didn't really check the state of my car when they did it . The front was great all put back nicely but the back panel when they put the back camera in they didn't put the side panel back but I found that 1 of the clips was broken , that was 1 issue then I found the suffed up the bottom panel too . Really badly damaged. Really disappointed, with this service to be honest

Date of experience: June 2, 2025

CA
5 out of 5 stars

Greg changed our tyres in Houghton Le…

Greg changed our tyres in Houghton Le spring. He was very professional and did an excellent job. Greg was a pleasant and polite young man, credit to Halfords A974B014490

Date of experience: June 2, 2025

A

Amy

US

5 out of 5 stars

Impressive.

Ordered the GOYA XL folding camping chair, to replace a terrible Tesco chair that was literally groaning every time it was sat in (they aren't meant for extended use, but it's being used as a gaming chair in a tiny flat, sooo....). I wanted to get something for my partner that was still collapsible, sturdier and actually comfortable to be sat in for hours. Ordered on a Saturday afternoon, late... perhaps evening. Got a message late Sunday saying it had been dispatched! When ordered, the pop-up said by the following Saturday (3-5 working days). Then I got a message same night from the courier saying they'd received it. In our hands by 2:30 Monday. I'm flabbergasted at how quick and efficient the process was, but he tested the chair immediately. It is QUALITY. Extraordinary, considering they're usually meant for short and infrequent use. (He's still working right now, but he's excited to be using it as soon as his day is over. I'm considering a Moon Chair for myself 😆). Extremely smooth sale, excellent product. Thank you! 🙂

Date of experience: June 2, 2025

DH
5 out of 5 stars

Had front and rear dashcam fitted to my new Mercedes GT…

Had front and rear dashcam fitted to my 2025 facelift upgrade model (latest model) on my Mercedes-Benz GT 63S E-Performance by Broady of Hallford's Huddersfield Retail store who did a brilliant job and was very supportive and knowledgeable...could not have asked for more. Indeed wjen you have the top of the Mercedes fleet top model you need to have complete satisfaction and peace-of-mind and Broady gave me this and more...for when you are dealing with a £200k+ motor, you need this confidence and I got it 100%....Thank you Broady and Halfords for what was an excellence service...

Date of experience: June 2, 2025

LJ
5 out of 5 stars

Maggie was very helpful and…

Maggie was very helpful and knowledgeable at the leicester branch i visited this morning. She was very friendly and helped my sign up for Halfords motoring club which had loads of good savings. Thank you Maggie.

Date of experience: June 2, 2025

RK
5 out of 5 stars

Bicycle guys in Chichester

Bicycle guys in Chichester, Thank you ! especially Louis. Went over and above to help identify the right tyres etc. and give practical advice. Friendly and attentive staff. ta

Date of experience: June 2, 2025

Previous1•••767778•••100Next page

The CrowdTrust Experience

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.