Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Prompt helpful reply from Natasha of Good Energy.
Date of experience: December 15, 2024
I recently received an email from Good Energy regarding my eligibility for the Warmer Homes Discount. I applied immediately with documentation evidence to support my claim and was delighted when within a couple of days I received notice that I was successful. I was helped by Luke Stanyon, who I am sure, expedited my claim. I have consistently been satisfied by their service and glad to know that I am assisting in the production of renewable energy.
Date of experience: December 15, 2024
Great and easy to resolve my issue Highly recommend good energy Customer service
Date of experience: December 15, 2024
Excellent customer service. Both Issey and Poppy were very helpful in assisting with my queries, and whenever I’ve rung up to talk to an advisor I’ve been connected quickly and efficiently. Much appreciated.
Date of experience: December 14, 2024
I asked about storm damage to my solar panels and had a helpful, detailed reply from Donna
Date of experience: December 14, 2024
US
I was really pleased with the response I got from Good Energy when I contacted them by telephone recently to arrange for a refund from my account due to the level of credit I had in it. My call was answered pretty quickly and the representative was courteous and efficient, fully addressing my situation and emailing afterwards with appropriate and helpful detail.
Date of experience: December 13, 2024
I have been a long-term electricity customer of GE and wished to transfer to gas from GE from my previous gas supplier, which was very straightforwardly and promptly done (by Poppy) just by phoning.
Date of experience: December 13, 2024
Dealt with Rachel S - Team A, to get some assistance with my solar panel meter, they estimated 4 weeks potential wait initially, and Rachel managed to sort my issue out in less than 24 hours. Perfect result
Date of experience: December 13, 2024
You don’t have to hang on for ages waiting to get through. The person I spoke to was extremely helpful and patient and sorted out all my queries. I am very happy with the customer service of this provider, better than any other I’ve been with.
Date of experience: December 13, 2024