Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 951 - 960 of 996 reviews
KH
Prompt response
I really appreciated the help of Gem at Good Energy today. Gem was very prompt in remedying an issue and very positive in her emails.
Date of experience: December 17, 2024
AF
I spoke to Linda who was very patient
I spoke to Linda who was very patient, helpful and professional. She dealt with my problem quickly and efficiently and got back to me promptly with a response. Thank you.
Date of experience: December 17, 2024
ME
We've been with Good Energy for years
We've been with Good Energy for years. It's good to know that our power is coming from sustainable sources. They always respond quickly when we get in touch with them. Thanks to Caitlin for today's service.
Date of experience: December 17, 2024
SJ
Rachel H was very helpful
Rachel H was very helpful, patient and positive and answered all my questions quickly and professionally. It makes me very happy that Good Energy still have real people to talk to and not the awful frustrations of AI Thank you!
Date of experience: December 17, 2024
CP
Excellent customer service
Our IHD stopped working, and I was bothered that perhaps meter readings were not being sent to Galactic Headquarters. I emailed Good Energy and received a helpful and reassuring reply from Caitlin. Again, I am impressed with GH's customer service.
Date of experience: December 16, 2024
MS
Ross is an excellent example of aβ¦
Ross is an excellent example of a perfect employee. He had all the patience and good manners that I needed for my query and went above and beyond my expectations. Make sure you reward him for his outstanding work ethics.
Date of experience: December 16, 2024
DG
Helpful service
There were a few hiccups when I transferred to Good Energy on moving house but I found it was easy to make contact by phone and email and everything was explained and sorted out by Roisin
Date of experience: December 15, 2024
AB
Very quick response
Very quick response, very helpful person on the other end!
Date of experience: December 15, 2024
YB
Yvonne Brown
US
Jemma S very helpful
I contacted Good Energy as it appeared that my meter had been on hold which I was not aware of but Jemma S quickly sorted the issue and should be off hold shortly now.
Date of experience: December 15, 2024
ma
Great service thanks to natash
Great service thanks to natash
Date of experience: December 15, 2024
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