Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 941 - 950 of 996 reviews
SB
Responsive and helpful customer service
Have been with good energy for many years now, the focus on renewables is the draw but in fact their responsive and helpful customer service is what keeps me loyal. Emailed two days ago about accumulating credit on account, response within 24h and issue sorted immediately with a refund and recalculated direct debit - thank you Juliana.
Date of experience: December 19, 2024
jb
Polite, friendly and helpful.
Tara was polite, helpful and easy to understand, she also checked details fior me and followed up with an e mail to confirm as promised. I had been in contact with Rachel C via e mail prior to my call and the same comments apply to her. Thank you Good Energy please keep the personal youth available for customers on occasions when their circumstances fall outside of the tick boxes of online processes.
Date of experience: December 18, 2024
j
jae
US
I had a problem with trying to registerβ¦
I had a problem with trying to register with the App. I phoned and spoke with Rachel S - Team A. She could not have been more helpful to me and extremely pleasant to talk to. She sorted the problem and talked me through getting the app and the account unlocked.
Date of experience: December 18, 2024
MW
Alyssia help
Alyssia, was a great help when submitting my meter readings, assisting me above and beyond.. merry Christmas to you all and thank you again for the help and service in my FIT support and supply.
Date of experience: December 18, 2024
IC
very helpful
Alyssia was very helpful and efficient in getting my problem sorted. I needed a meter replacement booked in and she arranged this rapidly and efficently.
Date of experience: December 18, 2024
GW
Gifty was quick to respond to myβ¦
Gifty was quick to respond to my request and very helpful
Date of experience: December 18, 2024
R
Richard
US
Excellent service from Alyssia
Excellent service from Alyssia, courteously pointed out that I had made a typing error when submitting my FIT meter reading, and patiently put my right. One of the many reasons I have continued to use Good Energy as my energy supplier.
Date of experience: December 17, 2024
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