Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 931 - 940 of 996 reviews
MP
Setting up new account
Our situation, with regard to setting up a new account with Good Energy, is complex. Roisin dealt with our problems efficiently and effectively. She was very clear throughout our discussion and I felt very satisfied with our interaction throughout the phone call. Our problems are not yet fully resolved, but that isn't Roisin's fault.
Date of experience: December 21, 2024
RA
Excellent Service
I want to commend Roisin for her excellent service in handling my payment refund process. From start to finish, she was professional, empathetic, and incredibly efficient. Roisin took the time to listen to my concerns, kept me updated throughout the process, and ensured the issue was resolved promptly. Her attention to detail and commitment to customer satisfaction made what could have been a stressful situation so much easier. Thank you, Roisin, for going above and beyondβI truly appreciate your outstanding support!
Date of experience: December 21, 2024
S
Sandy
US
Donna M did a great job helping us toβ¦
Donna M did a great job helping us to sort out a problem. She was patient and courteous. We were not happy though to find out that although we changed our email address on the account, we were sent emails to our old email address which led to the present confusion. This Donna talked us through but we are disappointed in the company email changing process which was unclear.
Date of experience: December 20, 2024
RH
I just love Good Energy
I just love Good Energy! Have been with them for at least 10 years now and they are always so helpful, you often get to speak to a real person, instead of a computerized queuing system, who often offers advice and support well in excess of the usual energy company issues. This morning after asking a question about renewables, Nessa expertly pointed me in the right direction, despite there being no financial gain for the company. A truly ethical supplier.
Date of experience: December 20, 2024
VH
Vicky H
US
Top Customer Service
All my interactions with Good Energy are positive and helpful and this was no exception. Connor was polite, friendly and worked with me to resolve my issue in logging onto the portal. It was nice to have the consistency of the same person helping throughout, rather than being passed around the customer service team. Would always recommend this company for their customer service alone.
Date of experience: December 20, 2024
M
Marilyn
US
Knowledgeable and helpful tailored advice
I spoke to Roisin. The call was answered quickly and was responded to personally with an understanding of my account and needs. I wanted to understand more about DD and needed reassurance that I am not taking risks by choosing a package without a price cap. I was impressed with Roisinβs knowledge of GEβs product. She followed up the call with helpful advice.
Date of experience: December 20, 2024
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