Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
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Showing 921 - 930 of 996 reviews
MR
Excellent support for much needed help
I have been a Good Energy customer for years. Their support is excellent. Im particular, one specialist, Tara, was helped to assist when I found i needed help with an account issue. Not only was it resolved, but she went the extra mile with advice and suggestions that would help with managing payments over the coming months.
Date of experience: December 29, 2024
S
Steve
US
Email could not be used
For several reasons our email could not be used when we needed to send in our solar reading. So called Customer Service and spoke to Linda, who sorted it out for us and sent a confirmation email, which we now have been able to read. Many thanks Linda.
Date of experience: December 27, 2024
JB
Smart meter not sending readings- hopefully resolved…
I realised that my smart meter wasn’t sending readings which was causing me concern but McLean looked into this and has hopefully sorted it out. I am really pleased that it’s been dealt with quickly and efficiently. Many thanks.
Date of experience: December 24, 2024
J
Jay
US
Excellent online support
The service and communication from Manashi was exemplary-I would usually call and have always had brilliant service from Good Energy, however being a Sunday I used the contact form and Manashi handled the whole enquiry in a fantastic way and all by email…Thankyou
Date of experience: December 24, 2024
ma
My advisor Poppy was friendly and…
My advisor Poppy was friendly and swiftly realised what the problem was. She established a plan of action and has carried out the first part directly before her annual leave. She reassured me that she could see what had gone wrong and that she would sort things out. My stress level has decreased!
Date of experience: December 24, 2024
R
Rich
US
Good to communicate with a real person!
Always good to have a system that enables actual person-to-person communication (by email), with reasonably prompt responses. Tara's responses and suggested solutions were very helpful and she was happy to take my views and suggestions into account.
Date of experience: December 23, 2024
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