Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 81 - 90 of 996 reviews
KA
Katy A
US
Awesome service again - this time from (Rachel S - Team A)
I love getting our energy from Good Energy - it's a great way to do a small bit towards tackling the climate crisis. I love the app - it's well designed and easy to use. And I love the quality of service you get when you do have to make a phone call to get help - big thanks to Rachel S (Team A) for helping me this week!
Date of experience: June 26, 2025
JW
J Wilson
US
Friendly efficient customer service
I phoned customer service to discuss the amount of credit I had built up in my account since moving to Good Energy earlier this year. The phone was answered promptly and the very friendly customer service representative quickly and efficiently offered to reduce my DD and return much of my credit. A very happy customer!
Date of experience: June 26, 2025
mc
Alyssia was very effective
Alyssia was very effective in solving a long-standing problem with my FIT registration with OFGEM. She ws quick to respond to my requests for help.
Date of experience: June 25, 2025
R
Robert
US
FIT SCAM
I wrote to Good Energy as my FIT supplier following the receipt of a suspicious letter from Green Home Scheme. The letter suggested that I could receive funding for replacement PV roof panels, but this is a scam. Jemma S provided huge reassurance and thanks to her for her excellent advice.
Date of experience: June 25, 2025
SN
Excellent advisor
Manashi, your energy advisor, was incredibly helpful and the whole enquiry process was very straightforward. Many thanks.
Date of experience: June 25, 2025
MB
Excellent, Quick Customer Service
Yesterday I reported receiving an estimated bill, I presumed because my smart meter had stopped communicating with Good Energy. I received an immediate reply from Gifty A, confirming the issue was as described above and suggesting how it would be resolved. I have today had it confirmed by Gifty that the smart team had resolved the issue and my account has been adjusted to reflect my true usage. In addition a pin placed on my smart meter had been disabled to give me easier access.In two emails received Gifty's attitude could not have been more caring and helpful and the smart team obviously lived up to their name. Thanks Good Energy.
Date of experience: June 25, 2025
SF
Very helpful staff
Very helpful staff. Thank you so much
Date of experience: June 25, 2025
MP
My Communication with Good Energy wasβ¦
My Communication with Good Energy was excellent and productive,this was all thanks to Matt(Mathew)who was amazing and really helpful.I would strongly recommend him and the Company,after this positive experience. Matt was from Home Team C.
Date of experience: June 25, 2025
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