Good Energy
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Excellent, Quick Customer Service
Yesterday I reported receiving an estimated bill, I presumed because my smart meter had stopped communicating with Good Energy. I received an immediate reply from Gifty A, confirming the issue was as described above and suggesting how it would be resolved. I have today had it confirmed by Gifty that the smart team had resolved the issue and my account has been adjusted to reflect my true usage. In addition a pin placed on my smart meter had been disabled to give me easier access.In two emails received Gifty's attitude could not have been more caring and helpful and the smart team obviously lived up to their name. Thanks Good Energy.