Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total β’ Write a review
Showing 71 - 80 of 996 reviews
TC
Very helpful in dealing with my enquiryβ¦
Very helpful in dealing with my enquiry and quick responses.
Date of experience: June 30, 2025
MG
Alyssia responded to my query in a dayβ¦
Alyssia responded to my query in a day and reset my payment amount to suit my actual energy consumption by return.
Date of experience: June 29, 2025
DC
I had loads if help from Gifty
I had loads if help from Gifty. She sorted out some problems that had been hanging around in a professional manner and called back when promised .. people often dont.
Date of experience: June 28, 2025
G
Gary
US
Terrible company to deal with
Good Energy have been terrible from the start since I switched to them. I've never dealt with such a disorganised company in my life. They seem unable to resolve basic metering issues, despite being provided with reads. They frequently send contradictory email updates about the issues- really frustrating to deal with. AVOID
Date of experience: June 27, 2025
PG
Customer service advice tailored toβ¦
Customer service advisor Matt was able to tailor advice and service to my needs.
Date of experience: June 27, 2025
PO
Donna M is on the ball
Donna when through the various bits and piece I sent her - and sorted it! Well done!
Date of experience: June 26, 2025
GT
Excellent service from Manashi
Excellent service from Manashi β prompt, helpful, and friendly. Really appreciated the quick support!
Date of experience: June 26, 2025
CW
New Meter
Nessa and Rachel C where very helpful and professional with the help they both provided. In helping me resolve my problem.
Date of experience: June 26, 2025
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