Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

See what reviewers are saying

J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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All reviews

1,000 total β€’ Write a review

Showing 821 - 830 of 996 reviews
MA
5 out of 5 stars

Very helpful and polite

Very helpful and polite

Date of experience: January 22, 2025

G
5 out of 5 stars

Really quick helpful response to my email

Manashi responded to my email question extremely quickly and instantly sorted out the situation for me, ensuring that my monthly direct debit was not increased unnecessarily.

Date of experience: January 22, 2025

DC
5 out of 5 stars

Manashi followed up an email that had…

Manashi followed up an email that had been sent out incorrectly and ensured all was well, checking the information you have for me.

Date of experience: January 22, 2025

JL
5 out of 5 stars

Connor has been amazing helping us to…

Connor has been amazing helping us to change our account since our Father's passing.

Date of experience: January 22, 2025

MB
5 out of 5 stars

Gifty was amazingly prompt and precise…

Gifty was amazingly prompt and precise in answering my queries, thank you!

Date of experience: January 22, 2025

r
5 out of 5 stars

Help real humans!

It’s easy to phone up and speak to a real person without going through frustrating bots and everyone so far has been really helpful.

Date of experience: January 21, 2025

A
5 out of 5 stars

Good service, compatible pricing

My call was answered quickly and efficiently. Good Energy prices are compatible with the major energy suppliers but service seems much better. I have always been happy with their services since I moved over to them in 2017.

Date of experience: January 21, 2025

NP
5 out of 5 stars

Real people, 100% renewable energy.

Real, intelligent and helpful people answer the phone at Good Energy which supplies 100% renewable electricity from small renewable energy producers.

Date of experience: January 21, 2025

IM
5 out of 5 stars

Emailed with an account query

Emailed with an account query , was phoned back by Connor almost immediately although I missed the call redialled and went straight through to him he quickly resolved our queries and put our mind at rest , their customer service and follow up has always been Exemplary , so we have no reservations with recommending this supplier

Date of experience: January 21, 2025

S
5 out of 5 stars

I had a helpful chat with Mathew this…

I had a helpful chat with Mathew this morning. I twas helpful because he explained how I could save a bit of money by doing a Direct Debi payment scheme. He was super polite, personable and interacted in a human ay rather than simply staying on script but remaining professional. Delightful. Sheereen

Date of experience: January 21, 2025

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