Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
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Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total • Write a review
Showing 811 - 820 of 996 reviews
a
Fabulous customer service
Fabulous customer service! Self explanatory bills!
Date of experience: January 24, 2025
MG
I felt very frustrated because I could not access my account
I felt very frustrated because I could NOT ‘simply open my account and register my meter reading’ online. The password did not work and so after several failed attempts, I phoned Good Energy. The advisor was exceptionally patient, kind, understanding and helpful - a rare attribute in the changes fortunes of time these days. He set me on the right course and now I can proceed with my day!
Date of experience: January 24, 2025
SD
Good response
I was helped by Lou McCarthy to change my export tariff information when previous staff were unable to do so. Very grateful to Lou for her quick and knowledgeable response.
Date of experience: January 24, 2025
RW
Very helpful response
Very helpful response (thank you, Natasha) after I queried a proposed change to my regular payments.
Date of experience: January 23, 2025
AB
Emailed about faulty IHD
Emailed about faulty IHD. Rachel H (home team A) replied quickly with clear instructions about what to try. When these failed to resolve the problem, she very quickly arranged for a replacement IHD to be sent to me. I call that good customer service!
Date of experience: January 23, 2025
RJ
Questions about Renewables
Connor dealt with my questions about heat pumps, solar and also Good Energy's (GE) policy on Bioenergy. I am a strong supporter of the need to change our domestic heating to renewables, and of the whole transition to renewable energy. In the face of the climate emergency, we have no choice. My questions were specific and complex. GE answered them openly and carefully, taking each of my points. I was kept informed - my emails didn't disappear into a "black hole"! We exchanged emails over a couple of weeks. I received an excellent, professional service. Thank you, GE; thank you Connor
Date of experience: January 23, 2025
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