Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
4.9
Excellent
1,000 reviews
5-star
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1-star
💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
Company details
Information provided by various external sources
No description available yet.
Contact info
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Website
www.goodenergy.co.uk
All reviews
1,000 total • Write a review
Showing 61 - 70 of 996 reviews
NL
Good Energy 10/10
Happy to provide positive feedback on my experience dealing with Good Energy as my FIT provider. I would single out Darren who went above and beyond to help with a recent issue, he provided regular updates and made the process simple. Thanks Good Energy and Thanks Darren
Date of experience: July 2, 2025
BD
Bn D
US
I noticed I had built up a decent…
I noticed I had built up a decent credit, so got in touch and Arran helped me sort out a change to the DD and a refund of some of the credit - all very quickly. Have only dropped one star because it would have been even better if Good Energy had watched out for a build up of credit too, and adjusted automatically.
Date of experience: July 2, 2025
AW
Due to health issues causing financial…
Due to health issues causing financial difficulties at the moment I requested a reduction in my direct debit - I was in a lot of credit. I emailed my request & got a reply in 5 minutes agreeing to the reduction immediately for the next imminent payment, not just for the future payments. Very prompt service and totally satisfied with the outcome.
Date of experience: July 2, 2025
js
I'm very happy to be part of Good…
I'm very happy to be part of Good Energy's community of people who care about the planet. I find myself generating energy through my solar panels and exporting excess to Good Energy who provide me with electricity and gas. It gets off-set against my usage and provides me with cash when there's a surplus. And does no harm to anyone. In fact from time to time I meet up with people who buy their energy from Good Energy and I realise some of what they're using may be 'mine'. Magic. And thank you Donna @ Good Energy for your help!
Date of experience: July 1, 2025
AH
Nessa was onto my issue immediately and…
Nessa was onto my issue immediately and sorted it out within minutes…just brilliant!!
Date of experience: July 1, 2025
LR
Easy to talk to over the phone.
Easy to talk to over the phone. Excellent customer service. Brilliant dedicated App. A really great company. 10 out of 10 & easily the best utility provider I have ever dealt with.
Date of experience: July 1, 2025
HO
Gifty was the contact person I dealt…
Gifty was the contact person I dealt with and she was so efficient and acted immediately on my request. Thank you for such prompt action. Helen O’Sullivan
Date of experience: July 1, 2025
CC
First class service
First class service, prompt and supportive all the way.
Date of experience: June 30, 2025
PS
Friendly and efficient service
Friendly and efficient service, always followed up to check that all is ok.
Date of experience: June 30, 2025
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