Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
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4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
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Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
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Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Company details
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Website
www.goodenergy.co.uk
All reviews
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Showing 781 - 790 of 996 reviews
LH
Thankyou to Johnny at Good Energy for…
Thankyou to Johnny at Good Energy for responding to my email so quickly and clarifying my query, he was both polite and helpfull
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SB
Gas meter replacement
At the end of December 2024 I arranged a replacement gas meter be fitted today between 08:00 and 12:00. At 11:20 this morning, SMS called to ask if the engineer could visit this afternoon. Unfortunately, I could not agree to this due to other commitments. I would like to compliment Shaz on the way she handled my call. She was apologetic and came over really well, offering to credit our account by way of an apology. Shaz also reassured me regarding the reading due in February and any issues with taking such a reading due to the meter being faulty. This was great customer service and Shaz is a credit to your organization.
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C
Transfer of Solar FIT payments.
I rang Good Energy regarding the process of transferring the FIT payments for solar energy to the new owners of my house. Darren was very helpful and took me through the process in a very understanding way.
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GS
Extremely communicative and helpful
Extremely communicative and helpful. . Donna M from Good Energy wrote to me about a deceased relative’s account and answered all questions I had really quickly and sensitively. I was really impressed by this as I even received a reply at the weekend! Also so lovely to have a human answering emails. Thank you Good Energy and Donna M
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AH
Manashi at Good Energy emailed me to…
Manashi at Good Energy emailed me to say that I was paying too much per month and that I had built up a lot of credit. We exchanged emails to discuss the changes and the refund, which have all been carried out in a prompt efficient and very friendly manner. Thank you Manashi
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DS
Speedy response
I would like to say thank you to Manashi for a speedy reply to my email. I was alerted to the priority service for which I am grateful for. David
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Bh
Thanks Natalia
Natalia has helped me sort out a non functioning smart meter. Very helpful and prompt.
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DC
Received a quick reply to my email from…
Received a quick reply to my email from Gifty and am happy with the response which addressed my concerns.
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DM
Brilliant service
I'm so impressed with the customer service from Good Energy. It was noticed and quickly brought to my attention that a meter reading that I supplied was significantly higher than expected, given my usual usage. I resubmitted the accurate reading and my bill was adjusted. This was all so swiftly processed. Thanks to Alyssia for great attention to detail and prompt action.
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