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Good Energy
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Gas meter replacement
At the end of December 2024 I arranged a replacement gas meter be fitted today between 08:00 and 12:00. At 11:20 this morning, SMS called to ask if the engineer could visit this afternoon. Unfortunately, I could not agree to this due to other commitments. I would like to compliment Shaz on the way she handled my call. She was apologetic and came over really well, offering to credit our account by way of an apology. Shaz also reassured me regarding the reading due in February and any issues with taking such a reading due to the meter being faulty. This was great customer service and Shaz is a credit to your organization.