Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
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4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
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Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
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Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Company details
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Website
www.goodenergy.co.uk
All reviews
1,000 total • Write a review
Showing 791 - 800 of 996 reviews
SB
We have just ended three dreadful weeks…
We have just ended three dreadful weeks with Good Energy caused by their haphazard billing system. They insisted on using estimated meter readings on which they based their bills, even though we provided monthly readings. I would send emails with questions on their procedures, which were ignored. Finally, Citizens Advice suggested I get from them readings and payments for the past three months, to try to straighten things out, and they ignored that request too!
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RF
SwitchThank you Natasha for your efficient…
Thank you Natasha for your efficient and prompt service
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BG
A Happy Ending
I am moving to a housing association scheme where fuel is included with the rent. Therefore, sadly, I am having to close my GE account. The ending process was carried out in the efficient and friendly way I have come to expect with GE. I appreciated the fact that it was all co-ordinated by one GE rep - Manashi - rather than a series of workers and/or bots! Thanks, Manashi!
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DS
A very prompt customer support response…
A very prompt customer support response from Matt setting out the FiT meter verification procedure.
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MS
Navigating tariff options with solar panels.
I have just had solar panels installed [being in Wales, not by Good Energy] and needed information on tariffs. My enquiries were dealt with by Roisin who provided me with the options in a most helpful way, making clear what to consider in making the choice. The website was very helpful and contained all the information I needed, making the switch of tariffs straightforward. Thankyou Roisin.
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MJ
Brilliant service
I'm moving house and Rob was extremely patient with me, explaining details required by my buyer about my solar panels. He went over points again that I hadn't quite grasped and then put everything into an email, so that I could send it to my solicitor. Many thanks, Rob.
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