Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
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4.9
Excellent
1,000 reviews
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💬Hasn't replied to negative reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
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Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
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Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Company details
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Website
www.goodenergy.co.uk
All reviews
1,000 total • Write a review
Showing 771 - 780 of 996 reviews
lp
Matt,was so very helpful and he helped…
Matt,was so very helpful and he helped me out with all I needed to know
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KS
Thank you Alyssia
Alyssia was so helpful with my account transfer, she responded quickly to any queries and explained what was needed clearly. The account was opened mainly due to her efforts and kind assistance. I’m most grateful for everything she did to help me. This was excellent customer service.
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Pn
Prompt, helpful communication
I emailed Good Energy with a query about my latest smart meter reading. Natasha replied by return with a clear, comprehensive reply which I found extremely helpful. Thank you, Natasha.
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S
Excellent service
I had a excellent service. Connor helped me in every way he could to solve my enquiries and managed to get it all sorted. Would recommend Good Energy to family and friends and I'm so glad I've got my service with them. Thank you Connor for all your help, much appreciated
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ME
Happy new customers
We are new customers and have received clear and timely advice. Our questions have been dealt with efficiently and both Gem and Gifty A have been friendly and courteous. I can't ask for more!
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GC
Extremely helpful
Donna M, extremely helpful and was able to resolve my issue regards FIT payment and Battery Installation
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