Almost instant reply to my query
Almost instant reply to my query. Completely clear advice. Thank you Gifty A.
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4.9
Excellent
1,000 reviews
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Review summary
Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Excellent customer service
Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !
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Great Green Choice
I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.
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Good energy is a very helpful company, but less ethical than previously
Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.
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Company details
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www.goodenergy.co.ukAll reviews
1,000 total • Write a review
Showing 741 - 750 of 996 reviews
MS
Excellent speed and advice
My experience with most companies has meant waiting for up to a week for a response. However, I was delighted to receive a reply to my emailed question within 20 minutes! The advisor (Lou) answered my initial question (it was good news) and provided excellent fully comprehensive advice. Fantastic service!
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AB
Good service in response to a minor gripe!
I called Good Energy regarding increases in my monthly payments. As I am always in credit I thought it a little sharp for the bills to be increasing when we are coming out of the colder months when the energy consumption of my household will go down. The phone was answered promptly and once my situation was explained the direct debit was adjusted back to my usual payments. Obviously that will be reviewed at a later date and I am happy with that. It is often not the problem or issue that causes bad reviews but rather the resolution. This issue was dealt with in a swift and efficient manner resulting in a happy customer. Definitely the sign of a good brand. Thank you Abi for your help today.
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GL
Very speedy and friendly service from…
Very speedy and friendly service from Gilly when we were moving house. Many thanks
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KJ
Its good to check
It's a good job that we are asked to verify our meters to stop fraudulent users steeling rightful payments! A good service from Good Energy, well done Allysia!
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DM
Gifty was very prompt and helpful when…
Gifty was very prompt and helpful when answering my query about an accumulated credit balance on my account.
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MH
Always excellent
Always excellent, good at follow up. Helpful, understanding and understandable staff.
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SB
Very prompt and courteous response …
Very prompt and courteous response from Lou
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K
I’d like to give a 5 star review to one…
I’d like to give a 5 star review to one of your team. Rachel S from team A. Rachel was very kind and talked through the fact we were overpaying and we could get a refund if £1000 and a reduction in our bill. Due to family bereavement and ongoing issues with my elderly father, I haven’t put through a meter reading. Now I have the app and will send a much more regular reading into you. Thank you Rachel for your help and kindness. You’re a real asset to your company.
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