Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

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RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

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M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

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R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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Showing 751 - 760 of 996 reviews
C

Helpful and patient service

Helpful and patient service, Millie was professional and friendly and helped me solve an ongoing query efficiently.

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JG

I like their app

I like their app, especially now that my smart meters have been fixed. Their regular Energy Statement alerted me to a cheaper option of transferring to a prepayment tariff and their energy specialist, Roisin, has been excellent in guiding me through the process.

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N

Minor account addressing issue quickly…

Minor account addressing issue quickly resolved by Connor. But also rationalised accounts to make them all accessible via Good Energy App. Good job.

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DN

Alyssia took time to wait for the FIT…

Alyssia took time to wait for the FIT meter info because I did not discover quickly where the FIT meter is located. When she helped me to understand this, everything went smoothly. Good communication. Thanks.

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RG

FiT transfer of Ownership.

My transference of scheme ownership was dealt with very professionally by Rachel C. It was a complicated process which she handled quickly and efficiently.

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MT

To get such a prompt reply from…

To get such a prompt reply from Kristina on a Sunday, with a successful outcome, is excellent.

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R

IHD problems

Had a problem with myIHD contacted Good Energy and spoke to Olayemi. She was great, patient and gave me all the advice I needed. Brilliant customer service. Many thanks Richard

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bc

GREAT SERVICE

I really like this energy providing company because they're friendly to deal, you can speak with a real person and they reply very quickly with answers or suggestions. Plus by being with them, you help to support a sustainable greener future. Many thanks to Donna M this morning (sunday) for getting back to me with an answer.

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M

Tariff switch query

I switched to a new tariff and my smart meter In House Display didn't show the new rates. I thought this meant the wrong readings were going back to Good Energy so I emailed them. Despite it being late Saturday afternoon I got a reply very quickly. Olayemi explained that the new tariffs had been applied and readings were being received.However the IHD couldn't display them but I could keep track via my online account or the Good Energy app. I was happy to get such prompt advice and reassurance.

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PS

Heat pump tariff…

I was just made aware of the Heat pump tariff, so I switched to that, having a heat pump. Gitty quickly got back to me to assure me that the Smart meter had been updated. Very transparent about peak and off peak times, I'm trying to work out how to take best advantage of the off peak times

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