Review summary

Good Energy is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.

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Based on reviews, created with AI

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J

JanetToseland

5 out of 5 stars
Almost instant reply to my query

Almost instant reply to my query. Completely clear advice. Thank you Gifty A.

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RF

Richard Fearn

5 out of 5 stars
Excellent customer service

Just had a query regarding my solar energy, the query was answered immediately by Gifty who provided all the necessary information. First class service !

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M

Margaret

5 out of 5 stars
Great Green Choice

I've been with Good Energy for a few years now, initially just because my solar panels were connected to the company. However, a couple of years ago I made the switch from one of the major suppliers because I wanted to back a company dedicated entirely to Green energy. Their website is clear, their service is good. They are easy to communicate with and respond quickly to queries and requests. I recently corresponded with Juliana about reducing my direct debit payments and getting a refund on the considerable credit I had built up. Juliana responded immediately and agreed to my request. It is very nice simply to deal with human beings who respond! I am very happy with the service and glad to be helping to promote sustainable energy practices.

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R

Richard

4 out of 5 stars
Good energy is a very helpful company, but less ethical than previously

Good energy has given us good service for several years. Khadija, who dealt with a query today, replied very quickly and was polite and knowledgeable. My only concern is that Good energy has become less ethical recently because of a buy-out.

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Showing 731 - 740 of 996 reviews
RD

Excellent service from Alyssia.

Excellent service from Alyssia.

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MR

Michaela ,answered all my questions

Michaela ,answered all my questions, absolutely perfect service.

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GS

Matt was really helpful

Matt was really helpful. Got all my questions sorted in no time. Excellent customer service.

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MG

I had a good response from Ross

I had a good response from Ross

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BM

Poppy from Good Energy was charming and helpful

Poppy from Good Energy was charming on the phone and follow up emails whilst helping me with a very complex issue involving multiple accounts and suppliers with data entry problems causing even further complication and confusion, hopefully with Poppy's help the problems will soon be ironed out. Ps at no point did I have to listen to irritating 'your call is important to us' music.

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ch

After problems long term

After problems long term, these now corrected. An irritation, tbough were the multiple invitations DAILY to buy heat pumps. Ross, thank you, has managed to put a stop to them

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JA

Very good service by Gem C at Good Energy

Really helpful action and support on 4th Feb by Gem C at Good Energy, to progress my linking to their Solar Savings tariff. Many thanks for that very good service. Jonathan

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MD

Raised an account issue with shanice at…

Raised an account issue with shanice at good energy, she responded immediately and advised that she had raised the issue with the relevant department. Not long after a detailed and thorough response arrived, thus resolving the issue. Very polite and professional service throughout. Many thanks

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KH

Gemma M was really helpful in resolving…

Gemma M was really helpful in resolving my query with my generator meter. Thank you!

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B

Thoughtful and adaptive responses

Apart from a wee wait, the adviser helped me through the direct debit process very smoothly and stopped me searching for my account number by asking for my postcode etc instead.

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