Gas Worx Southampton Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I was recommended to speak to Stuart from Gas Worx about a heat pump. We had a brief phone call, and he explained what they are as I know very little about them. I was very happy with the service and quote provided. The installation isn’t complete yet, but I’m looking to book it later this year.
What went wrong? OK, well, my Mother 80, allowed Sam and his men to put their scaffolding up in her garden to help access her neighbours roof. This resulted in two plant pots being smashed, pictures are available. Sam, has told my mother repeatedly, that he is a man of his word, and will replace the pots. Firstly he blamed the scaffolders, who then insisted it was not their fault and that they did not cause the damage, this then led to a number of messages between everyone, which basically ended up saying that these plant pots would be replaced buy Sam, who you may remember gave 'his word'. I have sat quietly in the background throughout this almost Fawlty Towers episode but now feel it is time to pitch in with my 2p worth. I don't know how much Sam made from this job, but replacing two simple plant pots, which he said he would, being a man 'of his word' would be a lot cheaper than what comes next. My Mother is 80 years old, all she wanted was for this Company to replace her two simple, plain plant pots, around thirty pound, which they said they would do, but they have brushed my mother aside like she is an irritant, ignored her, lied to her and now frankly do not even reply to her texts. Now ignoring her pleads and texts for weeks to replace the pots that they smashed, which, remember, Sam being a man of his word said he would personally replace. Please remember, she gave them permission to put their scaffolding up in her garden. He has been given plenty of opportunities to respond to these pleas, and now he clearly feels he has got away with this one. Hence this review. Do not let this Company intrude into your life or property, Sam is not a man of his word.
Great experience from start to finish. From the initial consultation and the discussion about the quote and technical details to the installation day with Ryan and his team. Thermaskirt installation in the new dinning area was really smooth. Not to mention that Ryan was immediately available for some quick answers to our queries following the installation. Very happy with the overall service. Highly recommended!
Ryan and Ed arrived on time for the annual boiler service. Job completed in the usual clean and efficient manner.
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Gas Worx Southampton came out promptly to deal with my 96 year old mothers leaking boiler. Sam the engineer was very friendly and professional. The boiler was replaced and even my mother was pleased with the work which is praise of the highest level.
Date of experience: August 29, 2024
Sam & Ed worked tirelessly all day to early evening. The unvented water system works as promised and we now have good water pressure throughout the house.
Date of experience: July 3, 2024
The whole team were great from start to finish. From working with Stuart to amend the original online Thermaskirt layout design done by Discrete Heat to a more sensible and less costly one. To the hard work of the installation team of Sam, Ryan and Ed for the 6 days it took in the end to replace all the radiators with Thermaskirt. Even thought the replacement took nearly twice as long as estimated due to the unexpected solid floors and challenges of the non standard size pipe work, we were only charged a small extra cost for some parts to connect the different gauge pipes. The original quote for fitting cost was honoured.
Date of experience: May 24, 2024
US
Great from start to finish My system just wasn’t heating up since having an extension with an additional 6 radiators, after being told by many people that the cause was an underpowered boiler, I contacted GasWorx for a boiler replacement quote To my surprise, I was told that I didn’t need a new boiler and that in fact all my issues are down to a dirty system that was restricting flow A few days later, GasWorx’s fitted me in and an engineer arrived onsite with all the gear ! 6 hours later and my system was running clean and clear and the heating is working better than ever I can’t thank you enough for sorting my system out and for being so upfront about what was causing my heating issue, I mean most would have just charged me for a boiler replacement! You have saved me so much time and money and for that I am truly grateful
Date of experience: May 9, 2024
Workmen very pleasant and very tidy. Very pleased with heat pump, alltold a job well done
Date of experience: May 8, 2024
Ours was never going to be an easy fit. A replacement of an oil boiler in a 20 year old house but keeping the existing hot water tank which was fitted with soar thermal heating and keeping the towel rails working separately. All in a home that had been messed about plumbing wise previously with no records. The whole experience with GASWORX was excellent, from initial contact on the phone to site visit, then survey, the offer which was competitive, the BUS Application and the actual fitting. The whole team were great to get to know and that makes a huge difference. They inspired confidence and ability, answering all my idiot questions carefully and fully. They were nice people to have around our home for what by its nature is a pretty intrusive event. Yes a few things did go wrong, but we were fully informed throughout and the team worked long into the evenings to get it right. So yes we would thoroughly reccommend them. Oh and by the way it is working well, a few weeks in, better than I hoped for. Thank you to a very pleasant team of professionals.
Date of experience: March 18, 2024
My old combi boiler had undergone some TLC tweaks over the years to maintain hot water to my property by Gas-Worx. Sadly, it was time to replace it with a younger model. I had only ever read or heard horror stories from others about new boiler installs and their cost, so I was quite nervous. However, Gas-Worx reassured me from the initial discussion about the entire job end-to-end, considering every detail and explaining everything thoroughly. They even offered finance to pay for the job. When I received the invoice for the high-end ATAG boiler installation, I was delighted to know that I did not require the finance as the whole job was affordable. I only wished I had taken Gas-Worx's advice the year before and renewed the old boiler then instead of maintaining it. I had to buy and install a new flue and stack during that annual service. The ATAG boiler installation took two days to complete, and I have been impressed by its efficiency and usability. It's quite an ingenious bit of kit! I cannot fault the efforts of Gas-Worx. They demonstrate knowledge, honesty, patience, respect for their customers, and uphold their values, which results in outstanding work.
Date of experience: March 11, 2024
US
Quickly got back to me, arranged a visit to quote (?Chris) and kept me updated despite traffic issues (M27), received quote next morning, 5 days later Sam arrived promptly at 0800hrs, Sam detailed the work professionally and quickly, keeping me updated through the day, neat and tidy work, communicative and polite, highly impressed from start to finish with gas works, thank you for the fast turnaround. Ian
Date of experience: February 29, 2024
US
I cannot speak highly enough about Stuart and his team. They guided me through the whole process and were happy to help with any questions. Very fast to reply to emails and I didn’t feel pressured at any point. The installation team were lovely and very accommodating. They moved dates at short notice when I became ill and were incredibly flexible. They attended late into the evening and at weekends to try and get the heating back on as quickly as possible. 5 stars isn’t enough!
Date of experience: February 15, 2024
US
I had decided to get an Air Source Heat Pump installed to replace my old EoL Gas Combi Boiler and, after getting quotes, chose Gas Worx for the job. I was very impressed overall with their workers and service. Firstly their surveyor came around to look at the job and he actually *listened* to what I had to say (unlike one company who simply quoted, sight unseen and another that told me what they were going to do, despite what I'd said!) There was then some discussion about recommended radiator sizes and, following my suggestions, they re-used some of my existing rads in different rooms, instead of having to replace them all with new, and they tweaked the setup, again based on my needs. There was only one real glitch in that they'd ordered some insulation to be sent to my address, but we'd not been told this would happen, nor did we recognise the name on the label, so rejected the package which then had to be re-sent. This caused a slight delay in the installation until it arrived, but the rest of the work was done very professionally with lots of explanations about what was happening and how to get the system operating at peak efficiency. They also realised that a pump they'd installed wasn't sufficient for the job, so they replaced it with an uprated model that would be more efficient at no extra cost. Actually it ended up being too efficient and for the first week or so, we were sweltering until I found out how to adjust the temperature curve to give the right sort of output to keep the house comfortable without being too hot! They'd also arranged for my old gas cooker to be disconnected and their electrician replaced it with an electric one I'd bought (no point in paying £100 p/a gas Standing Charges just for a cooker!) as part of the job. All in all, it was a satisfactory experience and I'd have no problems recomending Gas Worx to anyone who wants a Heat Pump installed.
Date of experience: January 9, 2024
