Gas Worx Southampton Ltd is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service.
I was recommended to speak to Stuart from Gas Worx about a heat pump. We had a brief phone call, and he explained what they are as I know very little about them. I was very happy with the service and quote provided. The installation isn’t complete yet, but I’m looking to book it later this year.
What went wrong? OK, well, my Mother 80, allowed Sam and his men to put their scaffolding up in her garden to help access her neighbours roof. This resulted in two plant pots being smashed, pictures are available. Sam, has told my mother repeatedly, that he is a man of his word, and will replace the pots. Firstly he blamed the scaffolders, who then insisted it was not their fault and that they did not cause the damage, this then led to a number of messages between everyone, which basically ended up saying that these plant pots would be replaced buy Sam, who you may remember gave 'his word'. I have sat quietly in the background throughout this almost Fawlty Towers episode but now feel it is time to pitch in with my 2p worth. I don't know how much Sam made from this job, but replacing two simple plant pots, which he said he would, being a man 'of his word' would be a lot cheaper than what comes next. My Mother is 80 years old, all she wanted was for this Company to replace her two simple, plain plant pots, around thirty pound, which they said they would do, but they have brushed my mother aside like she is an irritant, ignored her, lied to her and now frankly do not even reply to her texts. Now ignoring her pleads and texts for weeks to replace the pots that they smashed, which, remember, Sam being a man of his word said he would personally replace. Please remember, she gave them permission to put their scaffolding up in her garden. He has been given plenty of opportunities to respond to these pleas, and now he clearly feels he has got away with this one. Hence this review. Do not let this Company intrude into your life or property, Sam is not a man of his word.
Great experience from start to finish. From the initial consultation and the discussion about the quote and technical details to the installation day with Ryan and his team. Thermaskirt installation in the new dinning area was really smooth. Not to mention that Ryan was immediately available for some quick answers to our queries following the installation. Very happy with the overall service. Highly recommended!
Ryan and Ed arrived on time for the annual boiler service. Job completed in the usual clean and efficient manner.
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www.gas-worx.co.uk103 total • Write a review
I've used Gas Worx for many years now and they always give excellent service.
Date of experience: October 19, 2021
US
A 15 yr old system in a Southampton flat unexpectedly needed urgent replacement and I researched local tradespeople who could handle the work. My choice was Stuart and Gas Worx Southampton as they were efficient, the quote was comprehensive & competitive, plus they responded in a timely manner. The work done was a full electric boiler and cylinder swop (install) and everything was done in 3 days, with the workmen being courteous, clean, tidy and on-time. They also provided a complete explanation of everything we needed to know and therefore I wouldn't hesitate to recommend this company.
Date of experience: October 19, 2021
Gas Worx were their usual efficient selves good polite people, job well done.
Date of experience: October 14, 2021
The engineer sorted the heating and hot water. They did it quickly and why we had limescale around the tubes. Now it works now.
Date of experience: October 6, 2021
Really pleased with the service. Quick and reliable and the work was done to a very good standard. Best regards Sharon
Date of experience: October 5, 2021
Excellent Service, prompt and very tidy
Date of experience: September 29, 2021
NO COMPLAINTS ALL WAS OKAY AND MOST POLITE
Date of experience: September 18, 2021
US
Fitted a new boiler to my rental property in Southampton a few year back. The install looked good at the time (though one of the joints later leaked). The job was let down by leaving the old flue debris in the loft! I only discovered this after my tenants left and I had to clear out the property. I contacted Stuart to request that he dispose of the old old flue and got no reply. I would just say, keep a check on what is left behind after any work is completed. In view of the reply I received to the last review (claiming the boiler is under the stairs, which it is not and didn't go in the loft, which he did), I am deducting another star.
Date of experience: November 5, 2020
