Gas Worx Southampton Ltd
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Very good service
I had decided to get an Air Source Heat Pump installed to replace my old EoL Gas Combi Boiler and, after getting quotes, chose Gas Worx for the job. I was very impressed overall with their workers and service. Firstly their surveyor came around to look at the job and he actually *listened* to what I had to say (unlike one company who simply quoted, sight unseen and another that told me what they were going to do, despite what I'd said!) There was then some discussion about recommended radiator sizes and, following my suggestions, they re-used some of my existing rads in different rooms, instead of having to replace them all with new, and they tweaked the setup, again based on my needs. There was only one real glitch in that they'd ordered some insulation to be sent to my address, but we'd not been told this would happen, nor did we recognise the name on the label, so rejected the package which then had to be re-sent. This caused a slight delay in the installation until it arrived, but the rest of the work was done very professionally with lots of explanations about what was happening and how to get the system operating at peak efficiency. They also realised that a pump they'd installed wasn't sufficient for the job, so they replaced it with an uprated model that would be more efficient at no extra cost. Actually it ended up being too efficient and for the first week or so, we were sweltering until I found out how to adjust the temperature curve to give the right sort of output to keep the house comfortable without being too hot! They'd also arranged for my old gas cooker to be disconnected and their electrician replaced it with an electric one I'd bought (no point in paying £100 p/a gas Standing Charges just for a cooker!) as part of the job. All in all, it was a satisfactory experience and I'd have no problems recomending Gas Worx to anyone who wants a Heat Pump installed.