Great service from a polite and…
Great service from a polite and respectful young engineer Tyler was professional and respectful of our home and a credit to your comp company Would fully recommend them
4.9
Excellent
408 reviews
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Review summary
Gair Gas is exceptionally well-rated by customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
My elderly parents had a slow dripping…
My elderly parents had a slow dripping leak on their Boiler that had been fitted by 'GAIR GAS'. After several visits and very poor workmanship, a 'singular' slow leak turned into multiple major leaks!!! Which in turn, led to a new Boiler being required. The new Boiler was poorly fitted and this also leaked. A new flu was also fitted poorly and looked absolutely awful!!! The above took several weeks and several unsuccessful visits, showcasing poor and uncaring management/service to 'very loyal' customers of theirs. Furthermore, we realised that their monthly charge for 'Boiler Cover' was over double what other professional and 'trustworthy' companies charge and my unaware parents had faithfully paid this for many, many years! GAIR GAS used to be a nice family run company, that cared for its clients... sadly, they have turned into a larger company who care about profit and NOT their loyal clientele.
Reasonable priced plumbing repairs
Had some plumbing repairs done on my old bathroom, not hard stuff, very reasonable price and they moved things around to get the bathroom working quicker for us.
New boiler
They replaced my back boiler with a self condensation boiler in a new position. Great service very neat and tidy.
Company details
Information provided by various external sources
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Contact info
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Website
www.gairgas.co.uk
All reviews
408 total • Write a review
Showing 231 - 240 of 404 reviews
LJ
Maintenance appointment for boiler
Appointment booked for a convenient time. The maintenance for the boiler was carried out by Alex, who was efficient and courteous, and he showed us that the filter was in good condition when he cleaned it.
Date of experience: August 4, 2023
DD
Competent plumbers and engineers
Gair Gas employs competent plumbers and engineers and does not rely on call centres: real people answer the telephone!
Date of experience: July 31, 2023
es
i got a text when on the way.
arrived on time checked all the boiler did a service very good i would recommend
Date of experience: July 28, 2023
JO
Another satisfied customer
I have reviewed Gair before and after their most recent visit continue to be impressed with their service. I had non urgent electrical fault a was offered an appointment less than 48 hours after reporting it. I explained that I had my granddaughter visiting and would want to go to the park after lunch. So a 1-6pm was too big a window for me. They immediately said they’d book me first appointment after lunch and Zac arrived around 12.30. Perfect! And he fixed the problem in no time. I really felt as if the company were considering me not just as a customer but as a person with family commitments. I should add that the electrician was an especially likeable and knowledgeable professional.
Date of experience: July 20, 2023
RC
Friendly staff, problem solved
Many company has rejected fixing underground floor heat, Gair just accepted my job and got the problem rectified. The staff was friendly, after fixing the issue, carefully checked every sensor to make sure it works before he leave. He even helped to call to Honeywell service centre to help me rectify the sensor sync issue and resolved the warning in the central monitor. The only bad thing is it takes more than a month in advance for me to book the service. Such good service should be scaled much larger :) More than happy to recommend to everyone!
Date of experience: July 20, 2023
jf
Thoroughly Recommend.
Excellent communication, very prompt timing. Polite and efficient service, thank you Alex.
Date of experience: July 19, 2023
KK
Gair continue to deliver
We've been with Gair for many years under a gold plan . The service that they carry out yearly continues to be delivered efficiently and professionally from booking to implementation , so we are comfortable that our system is well maintained and in good hands .
Date of experience: July 13, 2023
af
As usual very good service…
As usual very good service professionals and friendly We would recommend them to anyone
Date of experience: July 8, 2023
SD
annual boiler care
On time as arranged, swift, polite and considerate staff as always. Great company Andy!
Date of experience: July 3, 2023
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