Very well thought through app
Very well thought through app, expanding their training options as well, new journeys and new equipment can be added giving even more flexibility to how you can train. Love it!
3.6
Great
1,000 reviews
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Review summary
Freeletics has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
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Based on reviews, created with AISee what reviewers are saying
Atenção à renovação da subscrição automática
Tal como muitos consumidores alertaram nesta página, também eu fui vitima da Freeletics e do seu esquema claramente abusivo relativamente à renovação da subscrição automática. A Freeletics insiste com os seus Termos & Condições, de que está lá tudo bem explícito e que informaram sobre tudo, mas o que é facto é que nunca recebi uma notificação quanto à aproximação do prazo para a renovação da subscrição. E ainda por cima, nem sequer enviaram uma fatura ou recibo relativo à transação! Será que o procedimento deles respeita mesmo as leis de comércio eletrónico? Eu acho que as normativas europeias protegem o consumidor relativamente a isso. Fiz queixa ao Centro Europeu do Consumidor e anulei o cartão que foi usado na transação.
Seit 10 Jahren dabei und bisher immer…
Seit 10 Jahren dabei und bisher immer gute Erfahrungen gemacht
da fällt einem nichts mehr zu ein
Ich habe vor über einem Monat eine Bestellung mit insgesamt 10 Artikeln bei Freeletics aufgegeben. Vor wenigen Tagen wurde mir ohne vorherige Erklärung mitgeteilt, dass ich eine Rückerstattung erhalte – allerdings wurde dabei nicht klar kommuniziert, welche Artikel nun tatsächlich noch geliefert werden. Das Ergebnis: Von den 10 Artikeln wird mir letztlich nur ein einziges T-Shirt zugeschickt – für das ich dennoch die vollen Versandkosten in Höhe von 9 Euro tragen muss. Für mich als Kunde ist das inakzeptabel. Ich bin sehr enttäuscht über die mangelhafte Kommunikation, den Umgang mit meiner Bestellung und den insgesamt sehr untransparenten Ablauf. So sollte moderner Kundenservice nicht aussehen.
Company details
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Website
www.freeletics.com
All reviews
1,000 total • Write a review
Showing 961 - 970 of 996 reviews
EM
Watch out for Auto renewal, App itself is great
The app itself is great, gifted it to myself on my birthday but the auto-renewal policy really screwed me over. I'm pretty sure I canceled it last year, but I guess not, since I got charged for a full year yesterday. Tried to contact them for a refund, because it's only been 24 hours since the payment, but no success
Date of experience: November 4, 2021
B
Boris
US
Schlechter Kundenservice
Übungen sind gut erklärt, aber zu Anstrengend für den Normalen. Der Kundenservice bei Fehlern ist eine Katastrophe, bei mir hat Sich nach 2 Monaten auf meinen Fehler beim Kundenservice trotz nachfrage keiner gemeldet. App Store deswegen ebenfalls nur ein Stern. Geld verlangen aber Null Kundenservice, passt finde ich nicht in die heutige Zeit 8.11.2021 Freeletics Antwort, wie gehabt. Ich warte ja drauf das man sich meinem problem annimmt, da hilft es nicht, wenn der Support bereit ist, aber keine Hilfe leistet oder kann. Seit Ihr echt so schlecht aufgestellt??
Date of experience: November 4, 2021
JV
Es una app increíble
Es una app increíble, realmente noto su evolución, cada vez es mejor y nos ayuda a ser mejores
Date of experience: November 4, 2021
RK
Unethical Auto renewal policy. Very sneaky
After not using the app for a while I forgot about it, today I woke up to the surprise theses dudes sent me a mail congratulating me for renewing my subscription. They couldn't sent a mail warning me that they will charge me again for their subscription. I contacted their support people and got the refund denied. This kind of nasty little tricks to grab money makes me feel disgusted and scammed. I can't believe this is a German App... these people were famous for their work's ethic. But lesson learned, i'm never buying another app in my f. life directly from my credit card.
Date of experience: November 3, 2021
JL
Best assistant for not experienced people
For someone who has few time, and nowhere to assist like a gym, this is the best assistant yo can get. Monitors your development and adjusts your routine according to your expertise.
Date of experience: November 1, 2021
AM
Very fast response and very helpful.
Very fast response and very helpful.
Date of experience: November 1, 2021
J
Joker
US
Bonjour,Les arnaqueurs
Bonjour, J’avais une abonnement se terminer le 16 novembre. J’arrêté les entraînements le 5 octobre car j’étais malade. Ensuite 20 Octobre,Je voudrais m’entraîner comme d’habitude je suis allé sur l’application. Les voleurs ont expiré mon abonnement. Et pour que je puisse récupérer le programme d’entraînement Il faut qu’absolument que je paye une autre abonnement Évidemment pour récupérer les 43 jours qu’il me reste sur l’application. Donc je les ai contacté 10 000 fois. Les Arnaqueur toujours les mêmes excuses l’arnaque
Date of experience: October 31, 2021
V
Vera
US
Please carefully check your credit card statement! Unethical subscription renewal policy!
Completely unethical. I cancelled my subscription after I have been using the Freeletics App for three months during lockdown in 2020, then my subscription has been renewed automatically without my consent and acknowledgement. Every time after my credit card was charged, I received NO emails/receipts/confirmation about my subscription renewals. Three times in total since October 2020 – NZD $270! Also the transaction details on the credit card statement were very unclear, it does not mention Freeletics at all, all I can have found on the statement is a charge line called “TR 6MO MUNCHEN DEU”… It took me (and my bank) a while figure out that it was charged by Freeletics! Very sneaky. What I cannot stand is no reminder when my subscription is about to run out and then it just auto extending for 6 months for NZD$89.99. After a few exchanges with their customer service representatives, I was surprised that they insisted on not issuing a refund. Imagine being charged for a service that you did not even partially consume and being denied a refund upon request. After review multiple bad reviews, I realized that I am not the only one whom experienced this horrible scam. I would have given them -1 star if there is an option. I am currently lodging a dispute claim with my credit card against this company. Watch this space.
Date of experience: October 30, 2021
VC
Excellent app
Excellent app. I have tried a couple of apps and this keeps me motivated. I have also increased my workout days from 3 to 4. Very enjoyable.
Date of experience: October 28, 2021
AR
Excelente y mejorando
Llevo ya unos años usando freeletics. Es una app que comenzó ofreciendo entrenamientos básicos pero intensos. Ahora lo adaptan a tus objetivos, puedes limitarlo si tienes lesiones o poco tiempo, tienen vídeos aclaratorios para que puedas realizar tu entrenamiento con la mejor técnica posible, y lo mejor de todo es que te mantiene activo incrementando gradualmente la intensidad. No me gusta ir al gimnasio, y gracias a esta app he dejado atrás un estilo de vida sedentario y me encuentro bien!
Date of experience: October 26, 2021
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