Freeletics
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Please carefully check your credit card statement! Unethical subscription renewal policy!
Completely unethical. I cancelled my subscription after I have been using the Freeletics App for three months during lockdown in 2020, then my subscription has been renewed automatically without my consent and acknowledgement. Every time after my credit card was charged, I received NO emails/receipts/confirmation about my subscription renewals. Three times in total since October 2020 – NZD $270! Also the transaction details on the credit card statement were very unclear, it does not mention Freeletics at all, all I can have found on the statement is a charge line called “TR 6MO MUNCHEN DEU”… It took me (and my bank) a while figure out that it was charged by Freeletics! Very sneaky. What I cannot stand is no reminder when my subscription is about to run out and then it just auto extending for 6 months for NZD$89.99. After a few exchanges with their customer service representatives, I was surprised that they insisted on not issuing a refund. Imagine being charged for a service that you did not even partially consume and being denied a refund upon request. After review multiple bad reviews, I realized that I am not the only one whom experienced this horrible scam. I would have given them -1 star if there is an option. I am currently lodging a dispute claim with my credit card against this company. Watch this space.