Very well thought through app
Very well thought through app, expanding their training options as well, new journeys and new equipment can be added giving even more flexibility to how you can train. Love it!
3.6
Great
1,000 reviews
5-star
4-star
3-star
2-star
1-star
💬Hasn't replied to negative reviews
📋
Companies on CrowdTrust can't offer incentives or pay to hide any reviews.
Review summary
Freeletics has mixed reviews from customers. Customers particularly appreciate service and great value, though some mention concerns about customer service and communication.
✨
Based on reviews, created with AISee what reviewers are saying
Atenção à renovação da subscrição automática
Tal como muitos consumidores alertaram nesta página, também eu fui vitima da Freeletics e do seu esquema claramente abusivo relativamente à renovação da subscrição automática. A Freeletics insiste com os seus Termos & Condições, de que está lá tudo bem explícito e que informaram sobre tudo, mas o que é facto é que nunca recebi uma notificação quanto à aproximação do prazo para a renovação da subscrição. E ainda por cima, nem sequer enviaram uma fatura ou recibo relativo à transação! Será que o procedimento deles respeita mesmo as leis de comércio eletrónico? Eu acho que as normativas europeias protegem o consumidor relativamente a isso. Fiz queixa ao Centro Europeu do Consumidor e anulei o cartão que foi usado na transação.
Seit 10 Jahren dabei und bisher immer…
Seit 10 Jahren dabei und bisher immer gute Erfahrungen gemacht
da fällt einem nichts mehr zu ein
Ich habe vor über einem Monat eine Bestellung mit insgesamt 10 Artikeln bei Freeletics aufgegeben. Vor wenigen Tagen wurde mir ohne vorherige Erklärung mitgeteilt, dass ich eine Rückerstattung erhalte – allerdings wurde dabei nicht klar kommuniziert, welche Artikel nun tatsächlich noch geliefert werden. Das Ergebnis: Von den 10 Artikeln wird mir letztlich nur ein einziges T-Shirt zugeschickt – für das ich dennoch die vollen Versandkosten in Höhe von 9 Euro tragen muss. Für mich als Kunde ist das inakzeptabel. Ich bin sehr enttäuscht über die mangelhafte Kommunikation, den Umgang mit meiner Bestellung und den insgesamt sehr untransparenten Ablauf. So sollte moderner Kundenservice nicht aussehen.
Company details
Information provided by various external sources
No description available yet.
Contact info
🌐
Website
www.freeletics.com
All reviews
1,000 total • Write a review
Showing 11 - 20 of 996 reviews
cL
A FUIR ABSOLUMENT !!!
A FUIR ABSOLUMENT !!! Le site pratique un renouvellement automatique alors que je n'étais pas utilisateur depuis des années. J'ai été facturé et, pour autant, je n'ai AUCUN abonnement . Mon profil affiche bien que je n'ai aucun abonnement mais le prélèvement de 140 a été effectué. N'ayant pas d'abonnement, je ne peux supprimer à nouveau le renouvellement automatique. Quant au Service client, il est tout simplement inexistant: impossible à contacter et absolument aucun retour. Ne vous faites surtout pas piéger, je suis justement dans la santé et l'encadrement de sportifs, il existe d'autres applications bien plus professionnelles et efficaces .
Date of experience: June 19, 2025
DC
David C
US
ESTAFA!!! Cuidado con esta empresa.
Cuidado con esta empresa, TE ESTAFA!! Te das de alta a través de una oferta y luego te renuevan sin avisar al triple del precio y una vez te quital el dinero no hay vuelta atrás. Si no quieres que se queden con tu dinero ni te des de alta ni la recomiendes. ESTAFADORES!
Date of experience: June 15, 2025
YA
Order cancelled without reason price increased afterwards dumbbells during Freeletics final Sale
I ordered dumbbells during Freeletics' clearance sale for €183. A few days later, my order was cancelled and fully refunded - without my request. Now the same product is listed for a higher price. Attempts to contact support have gone unanswered for days. Forum post got blocked. Very disappointing experience. I'm not alone - other customers report the exact same pattern in Reddit forum r/freeletics beyond disgusted
Date of experience: June 13, 2025
SS
Gosto muito deste aplicativo
Gosto muito deste aplicativo, comecei a usar na pandemia e quando terminou, estava mais magro e em forma. Voltei a fazer novamente no começo deste ano e sempre melhora muito minha condição física e emagreço bastante!
Date of experience: June 9, 2025
CO
****Complete Scam****
****Complete Scam**** I am writing to express my deep frustration and disappointment regarding the recent renewal of a subscription I was entirely unaware of. At no point was I informed about an upcoming renewal, nor did I knowingly agree to any terms or conditions that included an automatic charge to my account. I did not know I had an active subscription—hence, there was no reason or opportunity for me to cancel it. To find out now that money has been taken from my account without my knowledge or consent is unacceptable and, quite frankly, amounts to unauthorised withdrawal. I have also never used the app during this renewed period, nor do I have any intention of using it. Further, after researching similar cases online, it appears this is a recurring issue faced by other users as well, which raises serious concerns about the transparency and ethics of your subscription practices. The fact that you are refusing to issue refunds for services that were not knowingly agreed to or used demonstrates a disregard for customer fairness and trust. I demand that this unauthorised payment be refunded to my account immediately. I will continue to escalate this issue through the appropriate channels and make others aware of these practices until it is resolved. I hope your team chooses to act ethically and correct this mistake without further delay.
Date of experience: June 8, 2025
DS
Bestellung seitens Freeletics storniert und Preis stark erhöht
Am 2. Juni 2025 habe ich frühs im Rahmen des Freeletics Final Sale mehrere Produkte bestellt – darunter verstellbare Hanteln für 865,99 €. Am Nachmittag wurden die Hanteln bereits als „nicht auf Lager“ angezeigt. Am 03.06.2025 wurde meine Bestellung kommentarlos storniert – mit dem Hinweis „vom Kunden geändert/storniert“, was ich jedoch nicht veranlasst habe. Die Hanteln sind plötzlich wieder verfügbar – allerdings zu einem Preis von 1.199,99 €. Das entspricht einer Preiserhöhung von 39 %. Als treuer Kunde mit Lifetime-Abo und fast vollständigem Equipment-Bestand fühlte ich mich dadurch ziemlich vor den Kopf gestoßen. Ich hatte mich wirklich auf die Bestellung gefreut. Diese Erfahrung hat mein Vertrauen in die Marke leider stark geschädigt.
Date of experience: June 3, 2025
ÉL
Top pour progression et personnalisation
J'utilisai FizzUp avant mais je tournais un peu en rond. Voilà 6 mois que j'utilise Freeletics et j'aime beaucoup. Déjà pour le nombre de séances par programme : 42 en général. Ça permet de bien développer l'ensemble musculaire avec un thème choisi (oú conseillé). Le nombre d'exercices permet une grande variété au seins des différentes séances : on ne s'ennuie pas. L'adaptation au quotidien du programme le rend totalement adapté et personnalisé. J'ai énormément progressé avec Freeletics alors que je stagnais un peu avant. Freeletics pousse plus loins grâce au coaching IA.
Date of experience: June 3, 2025
B
Barbara
US
Auto renewal without any notice
Auto renewal without any notice. I bought the subscription via AppStore and cancelled auto renewal. Then I renewed (unconsciously) from them directly as I was bombarded with promotions. I didn’t receive any notification. After going back and forth with customer service, I found out where the subscription is hidden in my profile. Complete ripoff!!!
Date of experience: June 2, 2025
RA
La mejor app de entrenamiento que he probado hasta ahora
Tengo ya más de 1 año con la aplicación, y la verdad es que ha válida la cada centavo invertido en ella, decidí probarla por unas semanas en el modo free y al ver que tenía buenas rutinas y la app realmente te ayuda a progresar, decidí pasar a pagar la versión completa, decidí pagar la versión de por vida y fue la mejor decisión, la uso todas la semanas, el couch realmente te ayuda a progresar, puedes adaptar las secciones a un nivel que te sientas más cómodo, en si es una app que vale la pena intentar y si realmente te agrada invertir en ella es un buen acierto.
Date of experience: June 1, 2025
ŁP
Unauthorised Charge – Feels Like a Scam
I was charged for a subscription renewal without any prior notice, despite the fact that the card on file had expired. I had assumed, reasonably, that the plan had ended. No reminder was sent, no option to cancel was offered, and support refused to issue a refund. This kind of practice in 2025 is unacceptable and leaves a bitter taste. Feels less like a fitness app and more like a trap. Proceed with caution.
Date of experience: May 30, 2025
The CrowdTrust Experience⭐
We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.