FIXD has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way of going through their site cramming their product subscription down your throat to get your refund back, we will see if I even get the refund back…
Great product. I had a question and needed assistance. My email was answered promptly and the request was handled by the time they emailed. Great customer service!!
I didn't know about any subscription on this but today after having the device for 3 days I get a bill for 99.99 for a subscription.
They sell a product to help you avoid being scammed, and then scam you themselves by signing you up for a long subscription and making it very difficult to cancel it. Very disappointed.
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www.fixdapp.com1,000 total • Write a review
This is a terrific app and hardware. It identifies INSTANTLY what is wrong, gives you the capability to clear out any gremlins in the system because we know sometimes the computers glitch. When they do not glitch it us critically important to be able to assess what is wrong. The app then compares your results to other cars' history and even predicts what the market cost of the parts and the repairs should run!
They charge a “premium product” price (£80 U.K.) but their technical support department is hopeless. I keep receiving a pop-up message telling me that “The FIXD Network is currently experiencing an issue. We are working to fix this as soon as possible. Please try again later.” when trying to use this in a range of different family vehicles. I’ve been trying now for 4 days, same response. I did use their support portal to report this issue the first day I received the product and received a reply from “Brian Cooper @ FIXD” asking for “the VIN, make, model, and year of your vehicle?” which I sent, and then...... nothing (looks for appropriate tumbleweed emoji......) I’ve tried this unit on 3 different cars so far: 2 x Ford (2009 Mondeo and 2012 Fiesta) and a Honda (2015 Civic) and all get the same response regarding the “FIXD Platform issue.” At least I purchased mine via Amazon, so it will be going back for a full refund. I do appreciate that companies can sometimes have IT and network issues, but not updating a customer on when they can expect such problems to be resolved, especially when they have an open support request, is VERY POOR customer service - not something I would expect from a business looking to charge such a premium price for its product. Sadly there is no option to leave ZERO STARS, they certainly do not deserve the one I had to give to leave this review.
I purchased mine directly from FIXD. It did not alert me of a problem until after the fact (after I had the repairs done). A couple of months ago it started reporting a code that the Dealer identified as bogus. But unless I pay for the service, I cannot remove those problem codes so I keep receiving warnings about them. I have since removed the sensor and it is sitting in its package on the shelf collecting dust and the company who produced this will only help me if I subscribe to their service. And by the way, I only had it for less than a year when I decided to shelf it!!
I was going to buy this item but when l read through the full details and realised that you have to buy an app and pay a yearly fee, l backed off. They are not being transparent about the costs.
Hi Guys ,I apologize for not emailing you sooner , all I got to say is buying the Fixed Sensor is the best purchased I've ever made. It picked up a few sensors that I needed to replace and I fixed it myself. I learned on how to work on vehicles from my dad at the age 13 years old. But back then it's all just a big motor. Now you have to change a sensor to make the other sensors work. Long story short, I changed everything that was wrong with my truck and now motor is running great, smooth idle and my truck is a 2006 Ford F150 STX 4.6 V8 with 255,500 miles and runs even better if it wasn't for the Fixed Sensor. Thank you so so much for making this product, I really appreciate it and I hope my story will help others to purchase a Fixed Sensor , God Bless you all and be safe .
Never received product.they only say I checked it has been shipped ,then still charged me a year payment after I showed I never receive.What a scam
What a rip off. I received this as a Christmas gift. It cost my mother-in-law $49. It is useless unless you sign up for a $65 a year subscription. This is a classic bait and switch operation. It's illegal and I am filing a complaint with the BBB. There are over 100 BBB complaints just like mine. I hope there is a class action lawsuit - I will get in on it.
Since I go this fixd tool I have fix many problems on different cars is Awesome. I recommended Thank you
