FIXD has mixed reviews from customers. Customers particularly appreciate service and reliable, though some mention concerns about customer service and expensive.
They charge you a subscription fee automatically without you ever signing up for it and make some long winded bs way of going through their site cramming their product subscription down your throat to get your refund back, we will see if I even get the refund back…
Great product. I had a question and needed assistance. My email was answered promptly and the request was handled by the time they emailed. Great customer service!!
I didn't know about any subscription on this but today after having the device for 3 days I get a bill for 99.99 for a subscription.
They sell a product to help you avoid being scammed, and then scam you themselves by signing you up for a long subscription and making it very difficult to cancel it. Very disappointed.
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www.fixdapp.com1,000 total • Write a review
This is stupid. I bought the device for 20 dollars, then a week later they charged my account $106.24 This company is not trustworthy. Please don't do business with them.
Date of experience: May 16, 2025
I purchased the device for 19.99 and when I downloaded the app and unbeknownst to me I signed up for their premium service and I was charged $110. Beware of this seller!!
Date of experience: May 16, 2025
Do not purchase, like many other customers $109.99 USD was take from my account for subscription that wasn’t agreed upon or authorised, I purchased 2 & are to afraid to use FIXD devise or app as they could fraudulently take more of my funds, now both units have are in the bin & app permanently removed…..only good thing was I paid through PayPal & they recouped my money, thanks PayPal, no thanks FIXD
Date of experience: May 15, 2025
I purchased the Fixd obd scanner for $29.99 usd last month then this month they debited my account with another $109.99 usd for the subscription, I had not agreed to this, be ware they will rip you off
Date of experience: May 14, 2025
US
Ordered one of these for $30 USD. Around $50 Aussie. It arrived, I tried to use it, it could not find my 2016 model car. So to me, it’s useless. On top of this they have been trying to take $109 out of my account for some sort of premium subscription that I’ve never signed up to! What an absolute scam!
Date of experience: May 11, 2025
I recently ordered fixd but didn’t realise it was US Dollars. I contacted the company for a refund. I almost instantly got a response. I have never had such great communication. Very hard to find these days. The money was refunded to me straight away. I am very impressed with this company. Thank you.
Date of experience: May 11, 2025
they over charge me then took without my consent another $109.99 from my account the thing does not work one big scam BEWARE
Date of experience: May 10, 2025
Estos bandidos te venden un dispositivo que según ellos te muestra todas la fallas del coche,pero la verdad no funciona para nada ad mas Amie engañaron porque el aparato solo cuesta 19€ y Ami me cobraron 39€ porque me vendieron un abonamento o subscripción con la cual el dispositivo te funciona pero si no tienes la subscripción el dispositivo no sirve para nada por qué no te escanea tu vehículo si no estás subscrito a su app. Yo recomiendo a las personas de no comprar este dispositivo FIXD Escáner.
Date of experience: May 10, 2025
Bought a FIXD for my truck. Installed it and tried to get it working but it didn't. Device was not found. Read troubleshooting and tried different things. No go. Contacted support and they suggested what I had already tried. I plugged the FIXD device into our other vehicle and tried to get it working there. Nothing. Device not found and no LED light on it indicating it was doing anything. Seems they sold me a lemon. Doesn't work. I emailed support three times asking for a refund. They went silent and do no reply. So essentially I was ripped off. I would not recommend buying from this company or a FIXD device. Garbage.
Date of experience: May 9, 2025
These guys are a scam told them I did not want subscription nonsense 2 times and they said it would be canceled but still charged $169 bucks .The person I talked to was a jerk Stay away from these thiefs
Date of experience: May 9, 2025
