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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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From start to finish this has been hassle free with constant updates all the way through. The sales rep Ed Port, 110% AMAZING! New the products, no hard sale, talked me through everything and was AWESOME! The fitting guys, fabulous. Kept me updated on their journey, arrived when they said they would. Did a fantastic job, explained everything, were very tidy and have fitted the most fantastic door! Chuffed to bits! Only lil moan, Ed and I agreed to NO BOARD, due to where my front door is. I was left a board which is tied to a gutter pipe and promoting a really badly double glazed window! Not anywhere near my door as that's down the side and not visible. I have asked 3x for it to be removed
Date of experience: May 7, 2025
First and foremost, the quality of the door and window was first class and well worth the money. The two fitters, Jamie and Jake very courteous and quick very fine and tidy job. I would certainly recommend this firm for the standard of their work and quality of the goods.
Date of experience: May 7, 2025
A really great job overall by a team of very professional, polite and courteous people, along with their manager Simon. Highly recommend the company
Date of experience: May 7, 2025
From start to finish, the whole experience was perfect. The initial home visit was thorough and informative and all the features were explained. A surveyor then came to measure and again was efficient and professional. I decided on 3 windows and a door and the price was very competitive. On installation day, the guys were on time and just got on with it. They took 5 hours in total and cleaned up after. Not a speck of dust was left after they finished. They explained how to use the windows and did the paperwork with me. Couldn’t be happier with the windows and the service. Main reasons for choosing them was the security features and the energy saving properties. I would definitely recommend them to anyone, I felt the other companies were quite gimmicky and more interested in a hard sell. I never felt that I was being pressured into buying which for me is a red flag.
Date of experience: May 7, 2025
The installation of our windows was really good, the guys were professional and friendly. The only thing that I was not happy with was prior to the windows being fitted was setting up of the scaffolding which was not done at a convenient time and the wrong date.
Date of experience: May 7, 2025
Following installation of new windows earlier this year, I decided to have my front & back doors replaced (ref127490). Mike who carried out the installation was polite, friendly and very professional. He dealt well with the quirky issues associated with an old property, and ensured the areas were lrft clean and tidy. The new doors look far better than my old ones and are performing well.
Date of experience: May 7, 2025
We are very very pleased with our new cladding due to the impressive way Aaron and Adam worked conscientiously and skillfully. Thankyou to you both. It was a pleasure to meet such friendly courteous tradespeople. Both tradesmen are a credit to First Home Improvements.
Date of experience: May 7, 2025
Really happy with our new windows and door. Everything went smoothly from beginning to end, from pre-installation planning and preparation to installation and after sales support with an issue we had. Good value and they look fab.
Date of experience: May 7, 2025
US
The windows are fitted well and seen to be high quality. The downside is the damage they did while fitting them and the lies they tell which make it hard to trust them and want them in your property. They chipped my furniture in my bedroom and my wallpaper, even though I had cleared a space around the windows. They called me up and left a voice message on the Monday saying they had a job cancel so if I liked they could come a few days early to fit the windows, I listened to the voice message and didn't call back as I wasn't available on the days they proposed. They then called me at 7:30 am the next day and lied to me assuming I hadn't heard the message the previous day, they said they couldn't complete the work on the day I booked so they needed to come that day instead, I told them that wasn't possible so asked when we would have to reschedule to and at that point they said actually yes they could still do it o the day I booked originally. They also lied about deadlines during the initial quoting point, saying I could only have the discount if I signed the paperwork immediately (without checking their reviews first and arranging it the following day). They did a good job on the windows but with all the lying it is hard to want to use them again or recommend them.
Date of experience: May 7, 2025
Jack brightmore,luke hollis very good at there fitting .
Date of experience: May 6, 2025
