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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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Greg and Chris installed windows and doors for me today. I couldn’t have asked for a nicer installation team, both went above and beyond to ensure a great customer experience. Very happy with the end result.
Date of experience: May 6, 2025
US
Similar experience to others, hard sell was a real turnoff. Had a canvasser come round, agreed to measurements being done next day cause I was curious. Fella comes round, heard the entire company's history, all the usual spiel, an hour in we finally took measurements, then saw the product demo, colour ways etc and after two hours we finally got to the price. They wanted £18k for 7 windows and a door 🤣 nearly fell off my chair. Then oh, we can discount it to £16k for you, I'm doing finance with my own windows, you seem like a smart guy, blah blah...unravelling his own image the more he talked. Then he could get the price down to £10k, still a no cause by this point I knew what was up. Calls his manager, surprise surprise they can get it down to £8k if I sign for it today. Took me a further half an hour to get him out of my house, practically scooting him out the door, telling him repeatedly that I had to get back to work and he was welcome to email me the prices... 2.5 hours later and no, I think I'll be going with a local company who won't be trying to charge me double so that I'll be convinced to buy them "half price"... Learned my lesson, NEVER trust anyone who canvasses door to door! I worry for the elderly who would easily fall for this nonsense!
Date of experience: May 6, 2025
Rang an hour before he came out, rang phone when couldn't get answer from door as was out back, fitted restrictor very chatting and friendly, wasn't here all that long either so win win
Date of experience: May 6, 2025
US
Window fitters, Michael Percy & Darren Thomson turned up as planned, were pleasant, friendly and very efficient, with no mess they removed the old windows and fitted new windows really professionally, quickly, cleanly and were finished in no time,a really good job, don't even have too decorate around the new windows,as a beading finishes the job perfectly, window operation was demonstrated and explained simply,10/10.
Date of experience: May 6, 2025
My experience with First Home Improvements has been fantastic all the people I have had contact with have been fantastic, the window fitters are lovely very efficient and polite they cleared everything away they were very good around my son who has autism
Date of experience: May 6, 2025
Matt Wick and Andy OConner did an absolute fantastic job in installing our New Windows. They arrived well ahead of time and did a fantastic job and were done by 2pm. We definitely recommend First Home Improvements. Our house looks totally different in a good way with our new windows thanks to First Home Improvements Mr & Mrs Hans
Date of experience: May 5, 2025
They came to my house to give a qoute but it take too long, they was keep talking About magical discounts and schemes that is valid only today and was frustrating. Did not wanted to give me quote because my wife was not at home??? I would not recommend this company
Date of experience: May 5, 2025
