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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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I found first home improvement very helpful and polite to arrange appointment once it was arranged the engineer Mr Jack Downs phoned me and asked as he is in the area if he could come early I agreed he was very polite and knowledgeable repaired my door with in a hour I am very satisfied with the service thank you Jack .
Date of experience: May 13, 2025
US
I had a set of bifold doors fitted August 2021 and since fitting I have had nothing but issues with draughts, and had numerous engineer out to try and fix them with no success. Every winter the room is freezing and last winter I spent a fortune on draught excluders to try and improve the situation as I was fed up with first home improvements sending out an engineer who never solved the issue. Finally I was so fed up I thought I would try one last time and called first. They sent engineer Jade Downs who checked the doors and suggested replacing the brush bar fitting on the bottom of the door, when he removed the brush bar from the principle door it was evident that it was the wrong brush bar and should never have been fitted on the bifolds, he compared it to the other doors and it was about have the size in depth so no wonder the door was draughty. Jade replaced the brush bar and hopefully I have no further issues. It's only taken 4 years to solve the issue, clearly someone was cutting corners when they originally fitted the doors. Unfortunately since yesterday 21/05/2025 the newly fitted brush bar has partially fallen out and now the door struggles to close. Phone first home improvements and the first available appointment to get it fixed is the 19/06/2025 (nearly a month away)!! I explained that the door struggles to close and asked should I just pull the rest of the brush bar out, advised to pull it out, I also clarified that it might damage the runner and/or the door, they advised they would fix it if damaged. Very upset that the saga of these doors goes on and on. Telephone call from first home improvements on 22/06/2025 to say that an engineer would attend on 23/06/2025. Engineer arrived promptly and removed the brush bar, but unfortunately didn't have the same brush bar, so couldn't be replaced. He did say he thought that the door needed to be lifted but would need two engineers to do that. I also expressed concern that if the door is lifted that further draughts might persist. Now just waiting for first home improvements to contact me with a date to come and hopefully finally sort out these doors. My ref number is 80446.
Date of experience: May 13, 2025
Just had a, awkward job of fitting a new front door to my old property . Mike Taylor Ref127597 did a first class job did not stop working and a good fitter also left a very clean work area, happy customers 😀
Date of experience: May 12, 2025
US
I had a composite stable door fitted by Paul Smith and couldn’t be happier with the service. The door was made and delivered very quickly after the measurements were taken. Paul did an excellent job with the installation, removed the old door, and made sure everything was clean and tidy afterwards. Great workmanship and a smooth, hassle-free experience!
Date of experience: May 12, 2025
Steer well clear of this lot once they have your details they won't leave you alone. When you make it clear that you are not interested in there products they become really rude on the phone. Caller ID is hidden so you have no reply details. "STEER WELL CLEAR OF THIS BUNCH OF COW BOYS"
Date of experience: May 12, 2025
My experience was great from start to finish , my initial contact was easy with a sales person arranged within minutes. I spent a few hours with the salesman & he made sure we captured all of my requirements before generating a quote , when accepting the quote the local office / area manager was very helpful in ensuring my budget could be met without compromising on quality. During my survey any questions I had where answered professionally & advise given on best choice of fixtures for my property. Then finally on installation day Mike & Michael were very friendly , professional and patient with both of my children in the house . They got the job done quickly and to the highest standard , I would recommend the teams at first home improvements to anyone I meet.
Date of experience: May 11, 2025
The team of Chris & Greg were exremely professional and open to chatting about their work. And they cleared up before they left which was after only one day's work, having installed eight windows. Good job all round!
Date of experience: May 11, 2025
US
Efficient, hard working staff and very responsive. The replacement of our roofline was planned at the time requested, and achieved by the two main workers Jay and Edd - who worked extremely hard in very hot weather even coming in to finish on bank holiday Monday. Very pleased with the end result.
Date of experience: May 10, 2025
