First Home Improvements
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4 years of bifold door issues, hopefully now solved
I had a set of bifold doors fitted August 2021 and since fitting I have had nothing but issues with draughts, and had numerous engineer out to try and fix them with no success. Every winter the room is freezing and last winter I spent a fortune on draught excluders to try and improve the situation as I was fed up with first home improvements sending out an engineer who never solved the issue. Finally I was so fed up I thought I would try one last time and called first. They sent engineer Jade Downs who checked the doors and suggested replacing the brush bar fitting on the bottom of the door, when he removed the brush bar from the principle door it was evident that it was the wrong brush bar and should never have been fitted on the bifolds, he compared it to the other doors and it was about have the size in depth so no wonder the door was draughty. Jade replaced the brush bar and hopefully I have no further issues. It's only taken 4 years to solve the issue, clearly someone was cutting corners when they originally fitted the doors. Unfortunately since yesterday 21/05/2025 the newly fitted brush bar has partially fallen out and now the door struggles to close. Phone first home improvements and the first available appointment to get it fixed is the 19/06/2025 (nearly a month away)!! I explained that the door struggles to close and asked should I just pull the rest of the brush bar out, advised to pull it out, I also clarified that it might damage the runner and/or the door, they advised they would fix it if damaged. Very upset that the saga of these doors goes on and on. Telephone call from first home improvements on 22/06/2025 to say that an engineer would attend on 23/06/2025. Engineer arrived promptly and removed the brush bar, but unfortunately didn't have the same brush bar, so couldn't be replaced. He did say he thought that the door needed to be lifted but would need two engineers to do that. I also expressed concern that if the door is lifted that further draughts might persist. Now just waiting for first home improvements to contact me with a date to come and hopefully finally sort out these doors. My ref number is 80446.