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First Home Improvements is exceptionally well-rated by customers. Customers particularly appreciate professional and service, though some mention concerns about customer service and communication.
We have already had our front bay windows re-done; this decided us to go further with others. We were very happy with your representative who visited, and we were happy enough to agree to go ahead with the further work.
Had a great conversation with the original visit. All options were explored and an acceptable solution was chosen. Shortly afterwards received a call to book the technical survey and then the install. The survey was quick, professional and detailed. The install was amazing. 2 fitters arrived at the time they were supposed to, conducted a quick inspection then cracked on with the install. Install complete and the fitters cleaned up after themselves, demonstrated window operation and ensured I was fully happy. I was so impressed I actually ordered a further install and received the same level of service. I’d highly recommend.
Fantastic service from sales to survey and installation. Couldn't be happier with the results - exactly what we hoped for for our home. Two new doors and three windows perfectly fitted. Elevating the look and feel of our home as part of updating and replacing very old ones.
Quick, clean and professional installation. Damian and Chris worked very well as a team.
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The whole buying and installation process has been first class. Everyone we dealt with were polite and knowledgeable. The install team were very proficient and left no mess whatsoever. We wholeheartedly recommend First Home Improvements as a company.
Date of experience: May 14, 2025
After having new windows installed, there was a very tiny particle in one of the windows to which I called the company. They were very understanding and sent out an engineer Jade (Jay) to which he inspected and ordered a new partition window. When it came to fitting the new window, Jade Downs was very professional, friendly, polite and understanding. He introduced himself, told me exactly what he was going to do and tidy up after himself. Suggestive after care was then discussed. Very pleased with the outcome. Would and have recommended the company for all the attention to detail and duty of care I have received from start to finish.
Date of experience: May 14, 2025
We were kept informed the whole way through of what was happening. The installers were friendly and informative. They completed the work in a timely and tidy manner. We were shown the finished works and agreed it was done to our satisfaction.
Date of experience: May 13, 2025
Lee and max parkes they turned up early,hardly any noise, worked solidly very professional,left the place tidy,and they were very polite and friendly.
Date of experience: May 13, 2025
Very pleased .with the product and excellent service from the two guys who did the work, could not fault them. Don’t need any sales follow up thanks you.
Date of experience: May 13, 2025
US
A very easy process from start to finish. John and Conor couldn’t have been more professional and helpful. The installation was quick and carried out to a high standard. I was well informed throughout and nothing was too much trouble.
Date of experience: May 13, 2025
Upvc door is of poor quality. It broke after 4 years, I think defect hinges was installed and now they want to charge 300 pounds. 10 year warranty for nothing
Date of experience: May 13, 2025
US
Very professional staff - Mark and Brandon did a great job with our door installation. They took photos and sent these to head office of the damage to the lead work on the received window panel and I have been reassured by head office that this will be replaced ASAP.
Date of experience: May 13, 2025
