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Review summary
Fashion Szn has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.
Was a little apprehensive about ordering after a couple of negative review but I’m so pleased I did, I ordered several dresses as was unsure of sizes with it being my first order needless to say I only ended up returning one lol I had no issue with returning the dress or getting a refund and the customer service was excellent, so please with myself for not being put off from negative reviews and will certainly be ordering in the future and would definitely recommend 😁
Amazed by the quality of these dresses. I did end up returning one as I over ordered. Delivery was speedy and the returns process was super simple (wish more online retailers were like this). Will 100% order again
I wouldn’t even rate it a 1 star but won’t allow to rate it anything less.
Really disappointed with the service. I ordered an angel sleeve floral maxi dress for a wedding which I’m attending on Saturday. Instead I received a black crochet front tie top which is a completely different item and I don’t see how this is something that could be mistaken.
I have checked the reviews and can see the same issue happened with the same dress for someone else which they were advised they will be charged to return when it wasn’t their fault this happened, this is certainly not something I will be paying to return as I have ordered and paid for an item which have not received correctly. I would be happy to return the item at no extra cost and I require next day delivery on the correct item I ordered. Even though the item was ordered from a different platform (Debenhams) I’m sure the item is still dispatched by you so I would like this sorted as soon as possible.
Ordered an angel sleeve dress in a 16...waited for the parcel to arrive to recieve a size 20 kaftan.
Even the order slip inside of parcel says kaftan. Went online and it shows I ordered the angel sleeve dress , but on the returns says I ordered the kaftan which I did not. I am now expected to pay a charge to send the kaftan back. Went online and the dress I ordered is.now out of stock so I am seeing this as it's out of stock instead of letting the customer know we will just send a kaftan in a size 20. I paid £45 for the dress and I get sent a kaftan instead.
Quick to take money refund process is like pulling teeth!
Ordered 3 dresses which turned up quickly. Wanted to return all three for which the process was also straightforward however 2.5 weeks in still waiting for refund. Had e mail confirmation to advise my goods had been received and I would receive a refund in 14 days. Duly waited my 14 days only to receive nothing. Chased them only to be advised that my refund was only processed on the day I chased. This was then followed by another e mail saying I would need to wait up to 10 days to receive it.!!! Quick enough yo take your money but slow at returning it. I am not convinced that had i not chased i would have received it at all. Also can't work out how they calculated the refund value! I would not use again. Now to top it off they have messaged me to take down the review and offered me some money off and to reimburse shipping fees. Not great!!
Purchased from Fashion SZN through Boohoo. Fashion SZN confirmed they have received the package however refuse to provide a refund so now I am out the cost of the dress and have no good. Absolutely terrible company and would avoid at all costs.
In response to FashionSZN the only way to return an item purchased via boohoo is to contact you directly and request a QR code for a return you don't automatically provide this to try and make returning as difficult as possible. Your website shows the return was received and no refund was processed.
Despite emailing the address given a refund has still not been processed in over 19 working days and counting.
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