Review summary

Fashion Szn has mixed reviews from customers. Customers particularly appreciate quality and service, though some mention concerns about customer service and communication.

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SS

Sue Scraggs

5 out of 5 stars
Was a little apprehensive about…

Was a little apprehensive about ordering after a couple of negative review but I’m so pleased I did, I ordered several dresses as was unsure of sizes with it being my first order needless to say I only ended up returning one lol I had no issue with returning the dress or getting a refund and the customer service was excellent, so please with myself for not being put off from negative reviews and will certainly be ordering in the future and would definitely recommend 😁

EW

Ellen Ward

5 out of 5 stars
Summer dress

So happy with my dress for summer wedding! Love it ❤️ Ordered a few sizes as I am heavy chested and struggle with sizing, great service on returns.

L

Lacy

5 out of 5 stars
Amazing dresses

Amazing dresses. Fit is amazing. Would definitely recommend and return

PB

Polly B

5 out of 5 stars
Great online retailer

Amazed by the quality of these dresses. I did end up returning one as I over ordered. Delivery was speedy and the returns process was super simple (wish more online retailers were like this). Will 100% order again

Company details

Fashion & Beauty

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No description available yet.

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All reviews

103 total • Write a review

Showing 41 - 50 of 99 reviews
NS
1 out of 5 stars

Very poor customer service

Very poor customer service, it’s nearly 14 days later and I’m still waiting on refund, emails back and forth are pointless, admitted they had the return on 10th, you’d think they would immediately process refund but no, I would be very reluctant to shop here…review is not mis-leading and is a true account I said you’d notified of receiving return shouldn’t take that long to refund, if I owed you money it would be different

Date of experience: April 23, 2025

OK
1 out of 5 stars

Absolute scam

Absolute scam! Ordered their dresses from Boohoo, as they are apparently partners, I’m trying to get a returns label for over two weeks now and I can’t get any reply from either of the companies.

Date of experience: April 23, 2025

NB
3 out of 5 stars

Not bad, but could improve

Ive ordered a few items from this company now and whilst they are lovely, they are in my opinion, overpriced. The fabrics aren't always as luxury as they make out (think scratchy and cheap feeling) and the sizing has been off a few occasions (buying bigger than my actual size to ensure a proper fit). I believe, according to the made in Morocco label, that they are also manufactured outside of the uk so not great if you are trying to reduce your carbon footprint. However, they are still a relatively new brand so hopefully in time, this will improve. The designs however are lovely, and quiche niche for a plus size brand. They would be worth the money if they had better fabrics and were made in the UK.

Date of experience: April 22, 2025

jc
5 out of 5 stars

Fabulous dresses

True to size can make any plus size goddess look amazing. Love these dresses so much, I’ve never been disappointed.

Date of experience: April 21, 2025

sb
5 out of 5 stars

Buy direct not 3rd party

So was preparing to write a bad review due to waiting 3 weeks and counting for a refund. After much communication via email, I ended up on live chat via Instagram this morning with someone from fashion szn customer service, who was extremely helpful, and provided proof that they had refunded on time, but it was down to fact I purchased through second party (boohoo), the refund has gone to them, to refund to me, and they hadn't. I've since contacted them and it is in fact them holding up the process. If I order again I will go directly through fashion szn as they're receiving negative reviews that aren't their fault. The whole things been a timely and frustrating process.

Date of experience: April 20, 2025

JB
5 out of 5 stars

Great service and quick response when…

Great service and quick response when sorting out a return due to ordering the wrong size. Will be ordering from them again, 5*service- thank you.

Date of experience: April 16, 2025

RT
5 out of 5 stars

I have never experienced such…

I have never experienced such brilliant, personal, customer service to assist with a problem caused by boohoo. The team were amazing and I’ll be buying direct in future

Date of experience: April 15, 2025

ER
5 out of 5 stars

My first purchase from Fashion SZN

My first purchase from Fashion SzN. Gorgeous dress, lovely quality fabric that is not going to crease in a suitcase so perfect for travel. Fits perfectly and was a great price for a quality item

Date of experience: April 15, 2025

J
5 out of 5 stars

My dress is just perfect

My dress is just perfect. Needed to contact Customer Service & did so via Facebook message and email & received excellent support! Thank you. So pleased to have discovered this brand!

Date of experience: April 14, 2025

VS
3 out of 5 stars

Part of order not what I ordered

Order 4 dresses they ok but unfortunately one was not what I ordered it wasn’t even the same colour or price it clearly states which dress I ordered and I never received it seems to happen a lot here at this shop and for that reason I will not be ordering anything else even though I was going to shame really

Date of experience: April 13, 2025

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