Fashion Szn
View company profile →
Quick to take money refund process is like pulling teeth!
Ordered 3 dresses which turned up quickly. Wanted to return all three for which the process was also straightforward however 2.5 weeks in still waiting for refund. Had e mail confirmation to advise my goods had been received and I would receive a refund in 14 days. Duly waited my 14 days only to receive nothing. Chased them only to be advised that my refund was only processed on the day I chased. This was then followed by another e mail saying I would need to wait up to 10 days to receive it.!!! Quick enough yo take your money but slow at returning it. I am not convinced that had i not chased i would have received it at all. Also can't work out how they calculated the refund value! I would not use again. Now to top it off they have messaged me to take down the review and offered me some money off and to reimburse shipping fees. Not great!!