EZ Car Care has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days, as for their products more than worth the money and this is from an Autoglym addict…my only problem is i feel i want it all now…in full transparency the snow foam is just ok but gonna give it another chance🤞🏿
So this company has had alot of negative comments. Im here to say the opposite. The products EZ car care make are by fair some of the best in the UK. My car has never looked so shiny. Products are easy to use with clear instructions on the bottle. Even when there miss an item(s) of the order there then go above and beyond to make sure it gets to you the next day. I would also like to mention the friendly lady who answers the phone. She was very passionate about the products and was also very professional and couldn't have helped me enough. So thank you EZ Car Care.
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude hello and the young girl ob the phone told me that they just changed over to a new system and apologised for the late order . She then told me that it will go out that day for an over night tracked delivery . No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back . I will be now going back to credit car company for a refund .
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the end and since received a delivery. Disappointed that the Wheel Armour was replaced by Fusion but it still does a good job. As long as the deliveries continue to be a success I will order again.
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www.ezcarcare.co.uk889 total • Write a review
US
The products I have used so far have been great! I wouldnt say I have a complaint, but rather a suggestion. I feel that if EZ Car Care met these 2 things, I've give them 2 more stars. 1. My most recent order arrived within the quoted timeframe while many customers on the facebook group were complaining about late deliveries, so no issue there. When the delivery arrived one of the bottle caps had cracked and the fluid leaked throughout the box. I sent a photo to customer service, who replaced the item free of charge, this was fantastic. The item arrived faster than the original delivery. This could have been avoided if the items were packaged better. All the bottles where laying in the bottom of the box with some bubble wrap laid on top. The replacement item came the delivered the same way. Why not wrap each bottle around all sides with bubble wrap instead? 2. The advertising. There is way to much advertising on social media. I could block it, but I dont want to miss out on sales and offers. The company seems to be constantly discounting products. With many 2for1, 50%off and currently up to 75%off offers, its clear that there is a very high markup on the product. Why not lower everyday prices, advertise less and have less discounted sales, less often. The product is great and if you're cheaper than the competitor you'll still retain customers and not run into logistics problems when 1000s of orders come in at once which clearly they have with all the complaints seen on the Facebook group. If I had to pay £10 for a product from a competitor but I received the item with in 2-3 days everytime I would go with the competitor rather than waiting for EZ Car Care to offer 50% off their £10 product and maybe/maybe not receive the item by the end of next week....
Date of experience: August 4, 2020
Quality products! Will buy again and again.
Date of experience: August 4, 2020
Always received my orders in a timely manner. Once had an item not arrive but had great comms when I chased it up and another sent out hassle free.
Date of experience: August 4, 2020
Great looking products that are average products at best Poor delivery service also! Much better out there
Date of experience: August 4, 2020
US
Great products at a great price. Delivery times can be long at times as they have lots of sales on regularly but delivery times do seem to be getting better. Dealt with customer service a couple of times and they have been brilliant.
Date of experience: August 4, 2020
Great products, always have great deals on too!
Date of experience: August 4, 2020
amazing products at amazing prices deffo worth the wait ✋
Date of experience: August 4, 2020
Order was delayed due to back log with covid, Understandable... Once the order arrieved had missing stuff. Was easy to contact and missed items was sent instantly without question! Products are fantastic, Look out for great deals! Customer service is wirh out fault, even as far as the owners are on social media covering all questions
Date of experience: August 4, 2020
Very happy with my ez products even happier I managed to grab them with a huge discount both times iv ordered iv received my package within a couple of days thanks guys :)
Date of experience: August 4, 2020
Great prices and customer service. Delivery times are decent and products are well worth the price compared to other larger brands.
Date of experience: August 4, 2020
