EZ Car Care has mixed reviews from customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and communication.
This company have been nothing but outstanding in dealing with undelivered packages which was no fault of theirs A lovely lady named Annmarie resent my order with DPD and I received it within two days, as for their products more than worth the money and this is from an Autoglym addict…my only problem is i feel i want it all now…in full transparency the snow foam is just ok but gonna give it another chance🤞🏿
So this company has had alot of negative comments. Im here to say the opposite. The products EZ car care make are by fair some of the best in the UK. My car has never looked so shiny. Products are easy to use with clear instructions on the bottle. Even when there miss an item(s) of the order there then go above and beyond to make sure it gets to you the next day. I would also like to mention the friendly lady who answers the phone. She was very passionate about the products and was also very professional and couldn't have helped me enough. So thank you EZ Car Care.
I place an order with this company over a week ago and paid over £100 .I had no email conformation but a load of adverts from them . After a week I contacted the office and was greeted with a rude hello and the young girl ob the phone told me that they just changed over to a new system and apologised for the late order . She then told me that it will go out that day for an over night tracked delivery . No email or tracking number nothing and when I email there customer seres the email just gets rejected and bounced back . I will be now going back to credit car company for a refund .
Used these products previously, and decided to restock. Order placed beginning of June and it seems after a delay the order was damaged in transit. Struggled to make contact, however managed in the end and since received a delivery. Disappointed that the Wheel Armour was replaced by Fusion but it still does a good job. As long as the deliveries continue to be a success I will order again.
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www.ezcarcare.co.uk889 total • Write a review
I’ve bought EZ products a few times now. I don’t have much to compare with as I’ve only recently got into detailing, but I find all of their products perform well and seem well priced against some other brands. My absolute favourite has to be Insta Gloss. It makes my car look as if I’ve been detailing for years.
Date of experience: February 28, 2025
Over 3 weeks to dispatch order, I requested a refund before it was dispatched then they ignored my message until it was delivered. Brutal customer service and awful buying experience
Date of experience: February 27, 2025
I really don't know what's going on with this company. We have ordered hundreds of pounds worth of products from them in the past, and they have always been amazing! However, I recently ordered a selection of products which was advertised to have a 2-3 working day delivery turnaround, which took 8 days to be delivered. I emailed customer services but only received a generic response, then emailed a further 2 times but received no reply. I'm not impressed at their customer service support, and clearly items are being advertised and sold with the incorrect delivery times. Consequently, my items did not arrive in time to be given as a gift and I won't be ordering from this company again.
Date of experience: February 26, 2025
I gave this 5 stars as at least it's visible and not hidden. This is almost regarded as a scam, I have not received anything in almost a month, not even a confirmation email. Email support is dreadful "you'll receive details early next week" is the only response I have.
Date of experience: February 26, 2025
Awful company DO NOT ORDER Orders take ages, free bundles they advertise are only worth half of what they say, spray nozzles missing. Drying towel missing from my order. Products not sealed do leaked in box. Customer service is non existent Having to go through credit card to claim money back. They are scammers!!
Date of experience: February 25, 2025
I placed my order for 4 x 2.5 ltr of product which had an estimated delivery of 3 to 5 working days, therefore I week. After three weeks and contacting the complaints team, it was only then that I received notification that my product had been posted, which arrived after another few days. Despite many mails to the complaints team requesting that they explain the delay and for me to be contacted by the complaints manager, sales manager and/or Darren who seems to send me daily sales mails despite my unsubscribing, nobody has had the basic courtesy to contact me to discuss. The products themselves are adequate, but shamefully this is another company whose marketing department out perform their customer care processes, if they have any. I would advise anyone considering using this company to think again and look at the overall score and realise that shopping elsewhere is advised in my experience.
Date of experience: February 25, 2025
Worst company ever, ordered 1st February still not received. Emailed 2 times to ask where order is to be fobbed off staying it will be shipped that week! Not even responded to my 3rd email, AVOID!
Date of experience: February 25, 2025
Absolutely shocking company to deal with. DO NOT ORDER FROM THEM! Ordered goods 9th Feb with estimated delivery time of 4-6 business days…. Today is the 25th Feb and the goods have not even been dispatched. Sent 3 emails & got just 1 reply saying they were busy. Everyone is busy so if you can meet the quoted delivery times DONT QUOTE IT!
Date of experience: February 25, 2025
