Review summary

EWT Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

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mr

mark romano

1 out of 5 stars
EWT system contaminated my water supplybought a water filter system in 2015…

We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this is the same water as coming out of our taps to use. I couldn't work out where it was coming from. It turns out this resin paste was in fact resin balls leaking from EWT's water softener system. We had the system annually serviced by EWT so not happy that we have been using water contaminated with these resin balls. I have been asking EWT for a service for a number of weeks and still awaiting a response. I tried to remove the softener system from our water supply to find out that no isolation taps were fitted when it was installed.

MK

Marcin Kowalski

1 out of 5 stars
Not Recommended

Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. The first few years of use were absolutely fine. We were told that an annual service would keep our lifetime guarantee active. Although the service price increased year after year, it still felt like a good deal. Two years ago, I had my first issue with the filter. A technician came out and repaired it without any problem or charge. Unfortunately, in January of this year, the filter started leaking those small resin beads into the system again. This time, I was told the warranty only covers labour, not parts, so I had to pay for the repair. At the same time, several of my neighbours also began to complain about EWT’s customer service. I learned that the company had changed ownership – and ever since, it seems like they only care about making money rather than honouring their original commitments. It’s a real shame that such a good company with excellent service in the past has gone downhill like this. Never again.

M

Marv

1 out of 5 stars
Very disappointing customer service

Very disappointing customer service. I was instructed to contact them via the email address provided, which I did. However, it has been 48 hours, and I’ve received no response whatsoever. This level of service is unacceptable and reflects poorly on the company.

KC

Kathleen Casey

5 out of 5 stars
Matthew....an excellent service engineer.

Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very satisfied customer ....will definitely ask him to service our unit again.

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All reviews

582 total β€’ Write a review

Showing 61 - 70 of 578 reviews
TS
4 out of 5 stars

Great servis

Yes. All good. Good result. Thanks

Date of experience: May 23, 2024

SP
1 out of 5 stars

Overpriced cost for a 'so called' service

Very expensive service for 10 minutes work. Paid Β£217 for annual service which involves changing the filter under sink which costs no more than Β£20. They then check the system which takes 5 minutes. The man that did the service was nice and professional but this is a rip off from EWT who's systems aren't cheap to begin with. If they supplied 6-12 months salt as part of the service this would certainly soften the blow. I'd avoid having EWT water softener, others on the market that don't need extortionate annual services.

Date of experience: May 21, 2024

PS
1 out of 5 stars

paid for a service in Feb

paid for a service in Feb, still waiting (May 24). you can't book a time you await a time and when you get a date given, you then struggle to change on the app/phone (it does not work). Mgrs don't take calls and the "care team" don't either. you email and don't get replies ! Shocking Numerous follow ups and nowhere to go!

Date of experience: May 15, 2024

RC
1 out of 5 stars

Mine water softener stopped working mid…

Mine water softener stopped working mid 2023 and two booked appointments were not honoured,no response despite several emails.would not recommend at any price.

Date of experience: May 14, 2024

M
2 out of 5 stars

Poor communication,

My old EWT softener packed up and I tried via their unhelpful desk , their page in which they ask for a time to contact you , all I wanted was to talk to someone from which I could purchase a new one. Also I got a message today stating an engineer would contact me , too late I have a new unit installed via a phonecall and 24 hours later unit up and running. Really the company should take heed of all these reviews because there are plenty of comparable units on the market.

Date of experience: May 10, 2024

L
1 out of 5 stars

Beware of Faulty Systems and Poor Service

**Review for EWT Technologies - 1 Star** I had a terrible experience with EWT Technologies regarding my water softener system. After reporting a malfunction on April 8th, 2024, which caused extensive damage to my property, I was promised priority service. However, their response was dismal. An initial appointment was abruptly cancelled, costing me a day of work. When an engineer did come, he damaged my cupboard shelf and flooded my kitchen. Despite their "10 years parts warranty," EWT refused to replace my faulty system, citing high chlorine levels as the cause, and ignoring the significant issues I faced. Their customer service is unresponsive, and their promises of a "Perfect Customer Experience" are empty. The ordeal ended with EWT trying to charge me €749 for a replacement, even after I lost two water pumps, had my taps blocked, and had to replace my shower, all because of their faulty system. I would not recommend EWT Technologies to anyone based on my awful experience. Avoid them at all costs.

Date of experience: May 7, 2024

NS
1 out of 5 stars

Its been months i ordered service and…

Its been months i ordered service and salt .. i sent nearly 3 notices and i was told someone will come on 24th April and it passed too. I am going to serve legal notice and complaint if my issue is not resolved in a week.. absolutely pathetic service never buy from this company .. i am stuck because i have their machine..very lathargic company

Date of experience: April 26, 2024

BQ
1 out of 5 stars

Credit where it is due . . . . . but . . . .

Credit where it is due, they installed the system and it worked and works well. I was happy to recommend them at that point. Then during covid an engineer called, didn't want to wear a mask and completed a service in 10 mins flat. When we complained the CEO who promptly applied credit. So far reasonably good. But when we went to pay for a service with the credit we told the credit could only apply to products (salt) . They have been relentless in this and refuse to to listen or apply the credit. Enough was enough and we moved to a different firm to get servicing. They still send threatening emails and have become very unpleasant. If you are reading this EWT, if you provide a credit for a poor service, it makes sense that the customer can then use that credit towards a service and not just peripherals. Please apply the credit for service.

Date of experience: April 16, 2024

GA
1 out of 5 stars

AVOID this company at all costs I had a…

AVOID this company at all costs I had a water system fitted in December 2022 and I have had nothing but problems ever since. There is a leak with the system the fitted and EWT will not take ownership for this problem,it's caused thousands of euros worth of damage to my breakfast bar/island in my kitchen and surrounding floors.I have contacted this company on many occasions looking for some help and the have defined the problem being down to them.I have had an assessment from a independent engineer and he states the leak is down to EWT and their system.I feel very let down by the company as they have just turned their backs once they get their money.AVOID If you don't want the hassle and heartache from them they haven't the decency to reply with a name to my email it's all signed EWT.

Date of experience: April 15, 2024

AM
1 out of 5 stars

Awfull company to deal with no customer…

Awfull company to deal with no customer service skills at all.I ordered salt the end of January it was supose to be delivered the 15th of February they took the money and never delivered the salt it. It is now April still no salt or money back we have been emailing and ringing since February the I got one reply on email last week saying they had no engineer in my area that they were training someone in even tho I have seen the van ,and I don't know what that has to do with my salt delivery Twice in all that time did we actually get through on the phone they hung up on my husband and the lady I got through to couldn't understand me and didn't know how to deal with issue .I would never recommend this Company they are a absolute disgrace.

Date of experience: April 14, 2024

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