EWT Water
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Credit where it is due . . . . . but . . . .
Credit where it is due, they installed the system and it worked and works well. I was happy to recommend them at that point. Then during covid an engineer called, didn't want to wear a mask and completed a service in 10 mins flat. When we complained the CEO who promptly applied credit. So far reasonably good. But when we went to pay for a service with the credit we told the credit could only apply to products (salt) . They have been relentless in this and refuse to to listen or apply the credit. Enough was enough and we moved to a different firm to get servicing. They still send threatening emails and have become very unpleasant. If you are reading this EWT, if you provide a credit for a poor service, it makes sense that the customer can then use that credit towards a service and not just peripherals. Please apply the credit for service.