Review summary

EWT Water has mixed reviews from customers. Customers particularly appreciate service and professional, though some mention concerns about customer service and expensive.

✨
Based on reviews, created with AI

See what reviewers are saying

mr

mark romano

1 out of 5 stars
EWT system contaminated my water supplybought a water filter system in 2015…

We bought a water filter system in 2015 from EWT. In the last two months we have had problems with our dishwasher water inlet filters becoming blocked with a resin paste. Quite worrying because this is the same water as coming out of our taps to use. I couldn't work out where it was coming from. It turns out this resin paste was in fact resin balls leaking from EWT's water softener system. We had the system annually serviced by EWT so not happy that we have been using water contaminated with these resin balls. I have been asking EWT for a service for a number of weeks and still awaiting a response. I tried to remove the softener system from our water supply to find out that no isolation taps were fitted when it was installed.

MK

Marcin Kowalski

1 out of 5 stars
Not Recommended

Not Recommended – EWT is no longer what it used to be My last review of EWT was positive – I wrote it about 8 years ago when many of my neighbours were installing water softeners from this company. The first few years of use were absolutely fine. We were told that an annual service would keep our lifetime guarantee active. Although the service price increased year after year, it still felt like a good deal. Two years ago, I had my first issue with the filter. A technician came out and repaired it without any problem or charge. Unfortunately, in January of this year, the filter started leaking those small resin beads into the system again. This time, I was told the warranty only covers labour, not parts, so I had to pay for the repair. At the same time, several of my neighbours also began to complain about EWT’s customer service. I learned that the company had changed ownership – and ever since, it seems like they only care about making money rather than honouring their original commitments. It’s a real shame that such a good company with excellent service in the past has gone downhill like this. Never again.

M

Marv

1 out of 5 stars
Very disappointing customer service

Very disappointing customer service. I was instructed to contact them via the email address provided, which I did. However, it has been 48 hours, and I’ve received no response whatsoever. This level of service is unacceptable and reflects poorly on the company.

KC

Kathleen Casey

5 out of 5 stars
Matthew....an excellent service engineer.

Matthew, (service engineer) serviced our unit in March 2025. We have no hesitation, whatsoever, in recommending him. His courteous manner in answering our relevant queries was excellent. A very satisfied customer ....will definitely ask him to service our unit again.

Company details

Information provided by various external sources

No description available yet.

Contact info

🌐

People also looked at

1 / 3
HR

Halfords Retail

www.halfords.com

2.348 out of 5 stars

2.3 (1000)

IC

International Card Services

www.icscards.nl

4.181 out of 5 stars

4.2 (1000)

FS

Fantastic Services

www.fantasticservices.com

4.755 out of 5 stars

4.8 (1000)

EH

ENGIE Home Services

www.engie-homeservices.fr

2.597 out of 5 stars

2.6 (1000)

All reviews

582 total β€’ Write a review

Showing 51 - 60 of 578 reviews
c
5 out of 5 stars

Quick response and polite customer…

Quick response and polite customer service from Abbie.

Date of experience: June 10, 2024

GS
1 out of 5 stars

Avoid at all costs

Arrogant, useless & stay-clear of kind, of company. I got EWT sofener installed 6years ago & every year they charge a fortune & come for leisure checking if it's working well. Last week the softener broke down as the resin has failed (despite regular inspections whose report never issued to you) and all my water pipes are clogged despite switching it off. Now the fun starts as they can't seem to find an emergency appointment to fix it. Unbelievable that their call centre are not allowed to book appointment. And unsurprisingly their engineers cancel the emergency appointment at leisure. Good luck if you still decide to go with them.

Date of experience: June 10, 2024

M
1 out of 5 stars

Does EWT still exists

Does EWT still exists? All my emails to them returned undelivered FATAL ERROR "ACCESS DENIED" . I have had EWT system, installed some 6 years ago, and their 100% Limescale FREE is not what I have experienced. I have repeatedly complained to David Fordes, but no resolution to even replace the equipment. Giving 0 STAR, but can't rate below 1 STAR. Just Got reply today below: Care Fri, 14 Jun at 12:02 Hi Mahamud, Your softener is a very old model and was installed in 2017 therefore it is 7 years old. When a softener is 7 years old we would recommend upgrading. Would you like us to quote for this? Thanks, EWT

Date of experience: June 9, 2024

m
5 out of 5 stars

Excellent Service

I have always had very good experience dealing with EWT. We had ordered water softener from EWT. We had an issue where the stop cock was not under the sink. The engineer who had come to fit the softener ((Atila) found a solution and installed without any problems. He was very patient and did a very good job. I had to also call up customer service to book and settle the invoice and the customer service agent (Steph) was very good at resolving the case. Many thanks🀩

Date of experience: June 7, 2024

GG
5 out of 5 stars

Yearly Service

Once I got through after 3 attempts I spoke to Abbie. She is so lovely and extremely knowledgeable and helpful. Thank you Abbie and EWT.

Date of experience: June 7, 2024

c
5 out of 5 stars

Easygoing and clear instructions

Easygoing and clear instructions. Just the way it all should be!!

Date of experience: June 7, 2024

A
5 out of 5 stars

Extremely helpful

Abbie was extremely helpful in providing me with all the information about the water softeners and taps! Looking forward to a limescale free house!

Date of experience: June 7, 2024

C
1 out of 5 stars

Wish I had read these negative reviews before...

Wish I had read all these negative reviews before I purchased a water filtration system from EWT as I would have avoid a lot of stress. My filtration system started leaking just before completing 1 year and I realise now I only got it sorted fast (I thought!) because it was due to get serviced, so after I paid, I got a visit. However, the system continues to leak and it's been over two months now with no filtered water and no assistance from them despite multiple calls. Very frustrating and unfair, don't recommend to anyone.

Date of experience: June 3, 2024

pb
1 out of 5 stars

Utterly inadequate post sale customer care

I have exchanged 21 emails with ewt since 11/23, who have mislead, and frankly lied to me when ordering 3 cartridges for my ewt water filter system. I still have no cartridges, despite having submitted a formal complaint only to get no response, which is against the law.They are horrible to deal with. Don't even think about installing their water softener it is more trouble than it's worth.

Date of experience: May 29, 2024

MP
5 out of 5 stars

Great Service

Great service, extremely courteous and customer friendly. Thank you Abbie !

Date of experience: May 24, 2024

Previous1β€’β€’β€’567β€’β€’β€’58Next page

The CrowdTrust Experience⭐

We're open to all
Anyone can write a CrowdTrust review. People who write reviews have ownership to edit or delete them at any time, and they'll be displayed as long as an account is active.
We champion verified reviews
Companies can ask for reviews via automatic invitations. Labeled Verified, they're about genuine experiences.
We fight fake reviews
We use automated software and a dedicated team to detect and remove fake reviews. We take action against anyone who tries to manipulate reviews on our platform.
We show the latest reviews
Reviews are displayed chronologically with the newest first, ensuring you always see the most recent customer experiences.
We encourage constructive feedback
We believe in honest, constructive feedback that helps both consumers make informed decisions and businesses improve their services.
We verify reviewers
We use various verification methods to ensure reviews come from real people with genuine experiences, not bots or fake accounts.
We advocate against bias
We work to ensure our platform remains neutral and unbiased, giving equal opportunity for all genuine reviews to be seen and heard.