bonne expérience en général
on est géré par esset à Boulogne, ça se passe bien

Esset Property Management is a leading expert in property management, operating for over 40 years in France and the Benelux region, including Belgium, Luxembourg, and the Netherlands. The company specializes in providing comprehensive property management services tailored to meet the needs of various asset classes, including commercial, industrial, residential, and retail properties. Esset serves a diverse clientele, ranging from institutional investors to large-scale users, ensuring compliance with industry regulations and optimizing property performance. The company’s extensive portfolio includes the management of over 20 million square meters and more than 2,500 assets. With a dedicated team of 680 professionals, Esset Property Management focuses on delivering customized solutions that enhance the value of real estate investments while prioritizing the well-being of both property owners and tenants. Through its expertise in property management, the company is committed to supporting clients in navigating the evolving demands of the real estate market.
Esset Property Management receives overwhelmingly negative feedback from its customers, with a staggering 89% of reviews rating it poorly. Many reviewers express frustration over the lack of communication, citing difficulties in contacting property managers and receiving timely responses.
Complaints about poor maintenance of common areas and unresolved issues, such as delayed refunds of security deposits, are prevalent. While a few customers commend the professionalism and responsiveness of an agent named Bastien Cheval, these positive experiences are vastly outnumbered by reports of incompetence and disrespect. Reviewers describe the service as chaotic and unprofessional, with a complete absence of support. Overall, the sentiment surrounding Esset Property Management is predominantly negative, leading to strong recommendations to avoid their services.
Summary generated with AI from recent reviews
Each source counts by its number of reviews. Only reviews written by people are scored.
| Source | Rating | Reviews | Weight | 6-mo | Fake risk |
|---|---|---|---|---|---|
Trustpilot Imported Trustpilot reviews | 1.4 | 70 | 100% | -1.3 | ● Low |
Monthly average rating from reviews written by people · latest review Jul 2025.
| Month | Average | Reviews |
|---|---|---|
| Aug 24 | 1.0 | 1 |
| Sep 24 | 1.0 | 3 |
| Oct 24 | 2.8 | 4 |
| Nov 24 | 1.0 | 1 |
| Dec 24 | 1.0 | 1 |
| Jan 25 | 1.8 | 5 |
| Feb 25 | 1.0 | 3 |
| Mar 25 | 2.7 | 7 |
| Apr 25 | 3.0 | 2 |
| May 25 | 1.0 | 6 |
| Jun 25 | 1.0 | 2 |
| Jul 25 | 1.0 | 1 |
Share of positive (4–5★) and negative (1–2★) reviews mentioning each topic · based on the 70 most recent reviews.
“Ayant repéré un appartement qui correspondait parfaitement à ma recherche (Quartier / nombre de pièces), j'ai eu affa...”
“Mais aussi nous avons mis à jour lors d'un contrôle de charges un montant important de charges non justifiées, de fac...”
Same method for every company: overall rating, legitimacy checks, the average rating of reviews mentioning each area and the 6-month trend · Home Services.
| Company | Overall | Legit | Service | Value | Trend | Reviews |
|---|---|---|---|---|---|---|
| 1.4 out of 5 (poor) | 100 out of 100 | 1.8 out of 5 (poor) | 1.0 out of 5 (poor) | +2% | 70 | |
| 2.6 out of 5 (poor) | 100 out of 100 | 1.7 out of 5 (poor) | 2.3 out of 5 (poor) | — | 1,129 | |
| 4.8 out of 5 (good) | 100 out of 100 | 4.8 out of 5 (good) | 4.1 out of 5 (good) | +1% | 1,000 | |
| 3.6 out of 5 (good) | 100 out of 100 | 3.8 out of 5 (good) | 1.9 out of 5 (poor) | −71% | 618 | |
| 3.1 out of 5 (fair) | 100 out of 100 | 2.9 out of 5 (fair) | 1.2 out of 5 (poor) | — | 596 |
Bottom line: Esset Property Management is #5 of 5 on overall rating in this group. On value, Prime Property Management scores higher (4.1 vs 1.0).
70 reviews of Esset Property Management. Filter by what matters to you.
on est géré par esset à Boulogne, ça se passe bien
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Esset Property Management is a leading expert in property management, operating for over 40 years in France and the Benelux region, including Belgium, Luxembourg, and the Netherlands. The company specializes in providing comprehensive property management services tailored to meet the needs of various asset classes, including commercial, industrial, residential, and retail properties. Esset serves a diverse clientele, ranging from institutional investors to large-scale users, ensuring compliance with industry regulations and optimizing property performance. The company’s extensive portfolio includes the management of over 20 million square meters and more than 2,500 assets. With a dedicated team of 680 professionals, Esset Property Management focuses on delivering customized solutions that enhance the value of real estate investments while prioritizing the well-being of both property owners and tenants. Through its expertise in property management, the company is committed to supporting clients in navigating the evolving demands of the real estate market.
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