English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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Robin
Robin
1 reviews
11 months ago
5 out of 5 stars

Everything was received in perfect…

Everything was received in perfect condition and on time.

Helpful?
11 months ago
5 out of 5 stars

Super selection of teas and my go to…

Super selection of teas and my go to for double bergamot. I brew my own iced. Yea with it and it is fantastic!

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Mandy  Cunning
Mandy Cunning
1 reviews
11 months ago
5 out of 5 stars

Had the items that I wanted reasonably…

Had the items that I wanted reasonably priced and came quickly

Helpful?
Dora P
Dora P
1 reviews
11 months ago
5 out of 5 stars

Earl Gray Cream Tea

I love the flavor of the Earl Gray Cream tea and the fact that the tea bags have NO strings or paper tags on them!!❣️

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Larry Cowden
Larry Cowden
1 reviews
11 months ago
5 out of 5 stars

Fast service on the shipping

Fast service on the shipping. And this product was absolutely great. I will be ordering this one again next year.

Helpful?
Jane
Jane
1 reviews
11 months ago
5 out of 5 stars

Easy ordering

Easy ordering, fast delivery.

Helpful?
11 months ago
5 out of 5 stars

Items shipped with more than the usual care

I ordered a delicate item that can melt (After-8 mints). The website cautioned about ordering in warm months and suggested 1 day shipping. The package came with a single-use cold pack. The boxes of mints came absolutely undamaged. Back when these mints were available from the supermarket, they were rarely undamaged.

Helpful?
Olga E Anson
Olga E Anson
1 reviews
11 months ago
5 out of 5 stars

Love the double earl grey

Love the double earl grey, taste and packaging keeps flavor lasting.

Helpful?
11 months ago
5 out of 5 stars

All the orders come in excellent…

All the orders come in excellent condition and well packed. I have received several orders already and no complaints in any of them. Definitely recommend them!

Helpful?
Liz
Liz
1 reviews
11 months ago
3 out of 5 stars

Order not delivered and then refunded.

You all did not deliver a paid order on time. Two weeks later when I inquired after my friend said it had not come, you looked into it and refunded the cost. THEN to my surprise you sent it anyway, for which I am grateful as it WAS an appropriate gift picked out just for that person. But it was all a bit confusing and time intensive.

Helpful?
11 months ago
5 out of 5 stars

Fast delivery and large selection of…

Fast delivery and large selection of products. Just what I was looking for.

Helpful?
11 months ago
5 out of 5 stars

Great products and service

As always, fast delivery and packaged well. I have bought Christmas pudding and other products for years and never an issue. Thanks!

Helpful?
11 months ago
5 out of 5 stars

Good products

Good products

Helpful?
C. Derrick
C. Derrick
1 reviews
11 months ago
5 out of 5 stars

Shipping was quick

Shipping was quick. Excellent tea!

Helpful?
11 months ago
5 out of 5 stars

Satisfied Customer

The product is what I expected (great). Delivery was timely.

Helpful?
11 months ago
5 out of 5 stars

They usually have the products on hand…

They usually have the products on hand that I prefer to order.

Helpful?
Christal Wise
Christal Wise
1 reviews
11 months ago
5 out of 5 stars

Love love all the tea I’ve tried

Love love all the tea I’ve tried! I receive it quickly and delighted when I do!

Helpful?
Sharon C
Sharon C
1 reviews
11 months ago
5 out of 5 stars

Too Long…

I am enjoying the tea that I purchased from you. The only suggestion I have is to ask you to work towards shortening the time between ordering and when the customer gets the order.

Helpful?
11 months ago
5 out of 5 stars

Always efficient

Always efficient, quick response, easy ordering, fast delivery.

Helpful?
11 months ago
5 out of 5 stars

accurate descriptions of great tea

accurate descriptions of great tea. easy to order, shipment received earlier than expected

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