English Tea Store

4.674 out of 5 stars
4.7
Excellent1,000 reviews

TrustScore

4.7
4.674 out of 5 stars
Excellent
5 out of 5 stars
860
4 out of 5 stars
54
3 out of 5 stars
27
2 out of 5 stars
18
1 out of 5 stars
41
1,000 reviews in total

Review summary

English Tea Store is exceptionally well-rated by customers. Customers particularly appreciate service and quality, though some mention concerns about customer service and poor quality.

Based on reviews, created with AI

Featured Reviews

4/4 slots
POPULAR
5 out of 5 stars
5/5

A Gem of an Online Business

I have been happily ordering difficult to find items from The English Tea Store for quite a few years now, ordering unfa...Read more

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Great assortment of teas and food

Great assortment of teas and food. I love the scone mixes. Ordering is easy on the site and shipping was quick.

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Order fast & easy!

Order correct, prompt delivery and the bread mixes are yummy & super easy!

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🔥 High engagement
POPULAR
5 out of 5 stars
5/5

Excellent choices

Excellent choices. Shipped quickly.

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0
🔥 High engagement

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trekcyclist
trekcyclist
1 reviews
11 months ago
5 out of 5 stars

Tea is great and arrived on time

Tea is great and arrived on time. Thank you

Helpful?
Mrs. JC
Mrs. JC
1 reviews
11 months ago
4 out of 5 stars

Overall good customer service

Overall good customer service, speedy delivery, prices reasonable (could be a bit lower), and decent selection.

Helpful?
Tim Moorhouse
Tim Moorhouse
1 reviews
11 months ago
5 out of 5 stars

I love the teapot

I love the teapot

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MRH
MRH
1 reviews
11 months ago
5 out of 5 stars

Perfect!

Shipped quickly, and the Jelly Babies were exactly as I remember from my time in London.

Helpful?
MOLLY
MOLLY
1 reviews
11 months ago
5 out of 5 stars

Selection of products

Selection of products

Helpful?
Ron Scanland
Ron Scanland
1 reviews
11 months ago
5 out of 5 stars

Great products…

Everything we ordered arrived in great condition and within a few days of ordering. The chocolate we ordered was exactly the same as we bought in England. We will be ordering again and able to save room in our suitcases, not having to bring extra stuff home

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Joan Hanratty
Joan Hanratty
1 reviews
11 months ago
3 out of 5 stars

Cold items were not all wrapped in ice…

Cold items were not all wrapped in ice pack Plus they were shipped on Friday and delivered on Monday. Would preferred Monday shipment so my cold items would have been kept cold. Slightly disappointed that the shipper didn’t think of that. Previously I received items in 2 days, enough time for ice packs to work.

Helpful?
Jmay
Jmay
1 reviews
11 months ago
5 out of 5 stars

Great products and fast shipping

Great products. Helpful associates and super fast shipping. In addition, the product was packaged perfectly.

Helpful?
11 months ago
1 out of 5 stars

Chipped teapot.

1) Even though ordered in plenty of time, the teapot came the day after Christmas. 2) More importantly, the teapot came with two small chips - one on the mouth of the spout and one on the edge of the lid. This was reported in a previous review.

Helpful?
Susan Hartman
Susan Hartman
1 reviews
11 months ago
3 out of 5 stars

The cookies

The cookies, peach honey straws and marmalade were very good. Did not care for the taste of either of the teas and didn't detect the flavors they were supposed to have

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Pam Murphy
Pam Murphy
1 reviews
11 months ago
5 out of 5 stars

Prompt delivery!

Prompt delivery!

Helpful?
11 months ago
5 out of 5 stars

Lovely small jars of a variety

The little containers of jellies and jams were perfect for the young birthday girl. She could hold them easily, and loved the variety.

Helpful?
susanjmueller
susanjmueller
1 reviews
11 months ago
5 out of 5 stars

you are always good and reliable

you are always good and reliable

Helpful?
MARIA R
MARIA R
1 reviews
11 months ago
5 out of 5 stars

Delighted to find mincemeat

Delighted to find mincemeat. I was very happy with the product and the entire order and delivery experience. The scones mixes are delicious. Highly recommend.

Helpful?
Jill West
Jill West
1 reviews
11 months ago
5 out of 5 stars

Happy

Very happy with service and products!

Helpful?
Guest
Guest
1 reviews
11 months ago
5 out of 5 stars

Very Nice & Hard To Find Products To…

Very Nice & Hard To Find Products To Give As Gifts

Helpful?
R Turner
R Turner
1 reviews
11 months ago
5 out of 5 stars

Excellent selection and options

I have purchased from the company before and I like the selection of teas and equipment. I also love the size options and prices they offer. If you want to try something new, you can select a smaller size with a lower price to try. Everything is well packaged to ensure long term flavor.

Helpful?
Graham
Graham
1 reviews
11 months ago
5 out of 5 stars

Delicious products

Delicious products, adequate packaging, timely delivery

Helpful?
Christina F
Christina F
1 reviews
11 months ago
5 out of 5 stars

Quality Tea

Fast and accurate shipping dates. I love the tea quality and have gifted some twice now

Helpful?
Merrylyn
Merrylyn
1 reviews
11 months ago
5 out of 5 stars

Great Service!

My order was easy and straightforward to make, it arrived from the UK in good time, and was in perfect condition. 3 packs of Walker's Mince Pies were very much enjoyed! Thank you for a very pleasant and trouble free transaction.

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